Houseperson

WHY SHOULD YOU JOIN US?

• Highly competitive salaries
• Seriously discounted hotel discounts with participating brand hotels
• Generous PTO
• Holiday Pay
• Up to 4% match for 401(k). Literally. Free. Money!
• Highly affordable Medical, dental, vision insurance
• Flexible Spending Account for childcare
• Free Teladoc
• Supplemental Insurance
• All the technology you’ll need to be successful, the most advanced software, and accessories to ensure you get the job done in style
• Regular team events (THINK: local community service outreach and volunteerism, cook offs, leadership development training, monthly lunch and learns, etc.)

 WHAT YOU'LL BE DOING:

The Houseperson is responsible for maintaining the highest standards of cleanliness throughout the hotel property. They must work to promote safety in all guest areas by following strict procedures with respect to passkeys, entry to guestrooms, and reporting any suspicious activity. Housepersons must demonstrate a commitment to maintaining high quality standards and attention to detail in all aspects of their job. 

RESPONSIBILITIES

• Assist room attendants in the processing of linen and the cleaning of all rooms assigned for service to the hotel and company standard. 

• Care for all uniforms, equipment and supplies issued by management. 

• Communicate with housekeeping as directed on the status of all tasks assigned to them during the day. 

• Maintain the cleanliness of hotel corridors, elevator landings, and all public areas. 

• Report any observed damage, unusual happenings, and safety concerns to the Executive Housekeeper / Facilities Manager. 

• Ensure that all guest floor closets, and room attendant’s carts are fully stocked with cleaning materials, fresh linen, terry, and guest supplies. 

• Inform management of hazardous situations, emergencies, or security threats immediately. 

• Respond in a courteous and prompt manner to all guest questions and/or concerns. 

• Turn in all “Lost and Found” items immediately as directed listing the area of the hotel or room number where found, the day the item was found, and the name of the person who found it. 

• Ensure that no occupied room is left open and unattended when being serviced. 

• Promptly report all maintenance concerns to a housekeeping manager or supervisor. 

• Follow all individual brand standards, policies, & procedures. 

• Be a Brand Ambassador of A&R’s Culture, Mission, and Values. 

• Ensures all guests are treated in an efficient and courteous manner and that all Company standards are applied.

• Other duties as assigned.

QUALIFICATIONS

• High school or equivalent education required. 

• High level of organizational and time management skills. 

• Excellent interpersonal and communication skills with strong customer/client focus essential. 

• Strong problem-solving skills. 

• Ability to work in a fast-paced, high-pressure environment. 

• Must be willing and have the ability to work a varied schedule that may include early morning, evening, night, and weekend shifts. 

• A passion for delivering exceptional levels of guest service.

• Ability to perform job functions with attention to detail, speed, and accuracy.

• Ability to move throughout the hotel (standing, walking, kneeling, and bending) for extended periods of time. 

• Professional and ethical.

• Excellent customer service skills.

• Quick learner and hard worker.

• Must be a team player and be able to work independently.

WORKING CONDITIONS

• Must be able to use body members to work, move or carry objects or materials. 

• Must be able to stand for periods of time.

• Ability to lift to 25 lbs. 

• Ability to make repeated and continued movements of the shoulders, elbows, and hands (below waist and overhead movements).  

• Must be able to lift, push, and pull a moderate weight frequently.  

A&R Group provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

To ensure equal employment opportunities to qualified individuals with a disability, A&R Group will make reasonable accommodations for the known disability of an otherwise qualified individual, unless undue hardship on the operation of the business would result. Employees who may require a reasonable accommodation should contact the Human Resources Department to begin the ADA interactive process.