Houseman - Hotel

Job Summary:

The Houseman is responsible for maintaining the cleanliness and general appearance of public areas and corridors of the hotel as well as maintaining supplies and linen counts for the Room Attendant.

Duties and Functions:

ï‚· Approach all encounters with guests and team members in a friendly, service-oriented manner.

ï‚· Maintain regular attendance in compliance with Peachtree Hotel Group standards, as required by scheduling, which will vary according to the needs of the hotel.

ï‚· Maintain high standards of appearance and grooming, which include wearing a correct nametag and uniform when working.

ï‚· Have knowledge and understanding of all department policies and procedures, and communicate and enforce all policies fairly and consistently with staff.

ï‚· Comply at all times with Peachtree Hotel Group standards and regulations to encourage safe and efficient hotel operations.

ï‚· Fulfill all guest requests or offer an option if the request cannot be met.

ï‚· Know and understand all the services and amenities the hotel offers.

ï‚· Report all maintenance problems or safety hazards by filling out a work order for engineering.

ï‚· Must always practice proper safety rules to ensure the safety and security of all guests and team members (issuance of keys, not announcing room numbers and fire procedures).

ï‚· Keep the public seating area clean.

ï‚· Have a working knowledge of the hotel’s safety procedures and equipment as well as emergency plans.

ï‚· Use chemicals and cleaning supplies according to directions.

ï‚· Collect dirty laundry periodically throughout the day.

ï‚· Stock Room Attendant cars to par.

ï‚· Replenish stock in housekeeping closets.

ï‚· Empty trash containers and cigarette urns daily.

ï‚· Transport all removal of trash and dirty linens from attendant carts.

ï‚· Sweep and vacuum floors, hallways, and stairwells daily.

ï‚· Spot clean walls, carpet, light fixtures, etc. as necessary.

ï‚· Deliver special request items such as cribs and rollaways to guest rooms.

ï‚· Perform heavy cleaning daily in high use areas.

ï‚· Report any lost and found items to supervisor.

ï‚· Maintaining storage rooms in a clean and orderly manner.

ï‚· Perform other duties as requested by management.

ï‚· Attend all training/meetings as required by management.