Houseman
[Houseman]
JOB DUTIES, MINIMUM QUALIFCATIONS (MONTH/YEARS EXPERIENCE, SKILLS SPECIAL LICENCSE, ETC):
SUMMARY: Houseman must clean common areas of the hotel including the front entrance, lobby, public restrooms, breakfast area, elevators, pool, guest hallways, fitness center, employee break room and bathroom and all meeting rooms. Houseman should demonstrate good customer service skills and complete tasks in a timely manner. Houseman may be required to lift heavy items (sometimes upstairs); interact with guest in a professional/helpful manner; operate vacuums and use different types of cleaning solutions.
Professional Experience
Preferably 6 month’s experience in cleaning or janitorial related field
Essential Functions
Wear uniform per hotel standards; adhere to professional grooming standards
Clean common areas per hotel standards and hotel provided training, to include but not limited to
Cleaning front glass doors
Vacuuming, sweeping/mopping floors in all areas assigned
Clean parking lot and pick up trash
Dust all areas assigned
Wipe down tables and pick up dishes in breakfast area
Ensure lighting is functional
Clean the doors, walls, and tracks in elevator
Keep clutter and debris out of pool and pool area
Empty trash and recycling bins in pool area
Clean up wet areas and use wet floor signs
Straighten furniture
Check ice machine and clean surface
Check stairwells for debris and trash
Ensure all equipment in fitness room is clean and functional
Wipe down surfaces and clean microwave in employee break area
Shampoo carpet and power wash building as needed
Engage every guest in conversation and recognition
Resolve any guest issue immediately
Promote the hotel by demonstrating high level of positive attitude and energy to serve our guests
Represents the hotel to the guest throughout any stage of the guest's stay
Participate in all training as assigned
Emotional Intelligence
Emotionally competent; able to effectively manage disruptive emotions and impulses; able to stay composed, positive, and unflappable even in trying moments while thinking clearly and remaining focused under pressure
Ability to anticipate guests’ needs
Embraces and respects diversity and multicultural environment
Physical Requirements
At least average oral communication
Requires walking and repetitive motions, and may on occasion have to lift and carry up to 40 pounds
Able to stand, sit, and walk, for more than 4 hours
Education
Background screening for previous criminal history
At least high school diploma or G.E.D.
Strengths
Social
Speaks in guests’ preferred language.
Organizational
Houseman will be positioned in any department as needed during higher occupancy and short on labor in any department at that time. Houseman will be required to complete all task assigned to him/her during their shift.
The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.