Housekeeping Supervisor Hampton Inn & Suites

Introduction:

We are seeking a dynamic and experienced Housekeeping Supervisor to join our team and oversee the housekeeping  operations of our hotel. The Housekeeping Supervisor will be responsible for managing a team of housekeepers, housemen and lobby porters

ensuring that all tasks are completed efficiently and to the highest standards, and providing excellent customer service to guests. The successful candidate will have strong leadership and communication skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Manage and lead a team of housekeepers, including scheduling, training, and performance evaluations

• Oversee the daily housekeeping operation of the hotel, including assigning rooms to be cleaned, laundry , public areas and lost and found

• Ensure that tasks are completed efficiently and to the highest standards, including maintaining a clean and organized lobby area and adhering to safety protocols

• Provide excellent customer service to guests, including assisting with questions and needs and handling complaints and concerns

• Monitor and maintain inventory levels, including ordering and restocking as needed

• Complete weekly and monthly inventories to ensure proper par levels

• Other duties as assigned

Qualifications:

• Minimum of 2 years of experience as a guest services manager or in a leadership role in the hospitality industry

• Strong leadership and communication skills

• Ability to multitask and handle a high-volume workload

• Proficiency with computer systems and software, such as Microsoft Office and property management systems

• Flexibility to work evenings, weekends, and holidays as needed

Perks:

• Competitive salary

• Paid time off

• Medical, dental, and vision insurance

• 401(k) retirement plan (US only), Employer RRSP match (Canada only)

• Professional development opportunities

• Positive and supportive work environment