Housekeeping Supervisor

The Housekeeping Supervisor is responsible for ensuring the operations of the Housekeeping department are ran in an efficient manner by providing all guests with quality service and a clean and safe environment throughout their stay, while effectively managing inventory and maximizing service levels.

Qualification Summary:

Education & Experience:

• High School Diploma or GED certificate is required.
• Minimum two years’ experience in hotel housekeeping required.
• Previous supervisory experience preferred. Basic computer skills required.

Physical Requirements:

• Long hours sometimes required.
• Medium work-exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand for long hours at a time.
• Ability to work mornings, nights, weekend and holidays as dictated by hotel business levels.

 Optimum Attributes:

• Must be able to convey information and ideas clearly, both oral and written.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must be able to work well in stressful, high pressured situations including the ability to handle guest complaints and disputes and resolve them to satisfactory results.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests.

Duties and Functions:

• Approach all encounters with guests and team members in a friendly, service-oriented manner. 
• Maintain regular attendance in compliance with Peachtree Hotel Group standards, as required by scheduling, which will vary according to the needs of the hotel. 
• Maintain high standards of appearance and grooming, which include wearing a correct nametag and uniform when working. 
• Have knowledge and understanding of all department policies and procedures, and communicate and enforce all policies fairly and consistently with staff. 
• Comply at all times with Peachtree Hotel Group standards and regulations to encourage safe and efficient hotel operations. 
• Motivate, coach, counsel, and discipline all team members according to Peachtree Hotel standards. 
• Respond to all guests’ requests, problems, complaints and/or accidents presented through reservations, comment cards, letters and/or phone calls in a timely manner.  
• Follow-up to ensure guest satisfaction. 
• Maintain a regularly scheduled cleaning program (i.e. floor care, deep cleaning, mattress flipping, etc.) and maintain a detailed checklist for each position. 
• Assist in maintaining and controlling all housekeeping equipment. 
• Assist with all Risk Management (MSDS, HazComm, etc.) prevention. Ensure large guestroom turns are handled efficiently. 
• Maintain consistency with departmental opening and closing procedures. Inspect rooms daily. 
• Assist the Director of Housekeeping in inspecting VIP rooms prior to arrival. 
• Assist in maintaining required parts of all Housekeeping and Laundry supplies by regularly scheduled inventories. 
• Monitor work orders and submit to engineering according to hotel procedures.  
• Follow-up on work orders to ensure completion. 
• Conduct pre-shift meetings for all room attendants and housemen. 
• Respond to emergency situations using information contained in MSD sheets. Balance and clear room status nightly; compare the p.m. housekeeping report with the hotel system room status report and resolve discrepancies. 
• Assist in reviewing housekeeping team member’s hours for payroll and submit to accounting on a timely basis. 
• Assist in preparing team member schedule according to business forecast, payroll budget guidelines and productivity requirements. 
• Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction.