Housekeeping Supervisor

Assures the guest rooms and public areas of the hotel exceed brand standards for cleanliness and orderliness, and that the housekeeping staff exceeds brand standards for friendliness and helpfulness to the guest.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To follow instructions of the executive housekeeper in order to maintain company standards of cleanliness throughout the rooms section of the hotel.  To relay information concerning the status of guest rooms to the housekeeping and front desk department.  The essential duties and responsibilities of this position include the following:

·         Assigns work to staff and trains staff in all aspects of duties.

·         Assign daily room assignments to Room Attendants using the PMS systems.

·         Addresses guest’s complaints regarding housekeeping service of equipment.

·         Reports need for room repairs to housekeeper.

·         Examines carpets, drapes, and furniture for stains, damage or wear.

·         Checks and counts linens and supplies and communicates needs to housekeeper.

·         Records inspection results and informs housekeeping staff of inadequacies.

·         Verifies staffing is appropriate for business levels.

·         Operates hotel property management system.

·         Handles lost and found inquiries and all pertinent procedures.

·         Checks vacant, expected departure and discrepant rooms.

·         Issues and inventories keys.

·         Communicates with appropriate departments when necessary.

·         Conducts pre-shift meetings.

·         Cleans rooms and assists in laundry when necessary.

·         Inspect all areas of responsibility within housekeeping department

·         Manage the human resources in the department in order to attract, retain and motivate the employees; hire, train, develop, empower, coach and counsel, conduct performance reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate.

• Maintains a continuous open door policy to answer team member questions needing immediate attention.

SUPERVISORY RESPONSIBILITIES

Directly supervises all employees in the housekeeping department in the absence of the H/K Executive, while managing labor hours as needed.  Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.  Responsibilities include assisting with interviewing, hiring, and training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems; maintain a continuous open door policy to answer team member questions needing immediate attention.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

High school diploma or GED required.  Must have at least one year housekeeping experience, and one year supervisory experience, or equivalent combination of education and experience.

LANGUAGE SKILLS

Must be able to communicate clearly with guests, customers, supervisors and fellow employees.

MATHEMATICAL SKILLS – Not applicable

REASONING ABILITY

Must be able to analyze routine data to make appropriate judgments regarding the process of inspecting/cleaning guest rooms and supervisory duties.

CERTIFICATES, LICENSES, REGISTRATIONS – Not applicable

PHYSICAL DEMANDS

Practice written safety standards and rules at all times.  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to push/pull/lift up to 50 pounds.  Job frequently requires use of arms, hands, and fingers.  Requires walking, sitting, crouching, kneeling, standing.

HOURS

Due to the business demands of the hospitality industry, and the fact that the hotel provides guest services 24 hours a day, 7 days a week, any employee may be required to work rotating shifts, including weekends, night shifts, and/or overtime.  Also, depending on business demands, hours may be reduced at any time.