Housekeeping Supervisor

Position: Housekeeping Supervisor

Reports To: Assistant General Manager, General Manager

Position Summary: The Housekeeping Supervisor is responsible for ensuring the cleanliness and

maintenance of guest rooms, as well as public areas, through effective supervision and coordination

of the housekeeping team. This role is pivotal in enhancing guest satisfaction by maintaining high

cleanliness standards and ensuring timely service delivery

_____________________________________________________________________________

Essential functions: Reasonable accommodations may be made to enable individuals with

disabilities to perform the essential functions.

● Oversee the day-to-day activities of room cleaners, ensuring prompt and efficient cleaning of

guest rooms according to company standards.

● Inspect all cleaned rooms, including VIP and early morning make-up rooms, to ensure they

meet company standards. Conduct regular inspections of rooms and public areas to monitor

the quality of cleanliness and maintenance.

● Collaborate with related departments such as front desk, engineering, banquet services, and

room services to ensure seamless operations and guest satisfaction.

● Prepare and follow up on maintenance work orders related to the repair or replacement of

furniture, fixtures, and equipment in guest rooms and public areas.

● Assist in the quarterly inventory of all linens and ensure adequate supplies are available in

linen closets and carts.

● Ensure all guests are treated courteously and that their needs are met efficiently. Handle

short notice requests for room changes and coordinate housekeeping efforts to prioritize

guest needs.

● Ensure safety standards are maintained by keeping linen chutes locked and ensuring

compliance with all housekeeping policies and procedures. Maintain proper handling and

accounting of keys and adherence to bloodborne pathogen procedures.

● Assist with the training and direction of new housekeeping staff, ensuring consistent

application of company policies and standards.

● Keep accurate records of room checkouts and stay overs, and submit daily reports to the

housekeeping department. Adhere to all work rules, procedures, and policies established by

the company.

Qualifications:

Education: High school diploma or equivalent required.

Experience: Minimum of three years of housekeeping experience, with at least one year in a

supervisory role.

● Strong verbal and written communication skills.

● Ability to lead and motivate a team, with minimal direct supervision.

● Basic computer skills

● In-depth knowledge of hotel services and facilities.

● Ability to stand and walk for nearly 100% of the working day.

● Must be able to lift up to 15 lbs regularly and occasionally push/pull carts weighing up to 250

lbs.

● Must have manual dexterity to operate necessary equipment and perform

cleaning/inspection tasks.

● Requires bending, stooping, squatting, and stretching as part of routine duties.

This description is a summary of primary responsibilities and qualifications. The job description is not

intended to include all duties or qualifications that may be required now or in the future.