Housekeeping Supervisor

Reports to:  Asst. Directors of Housekeeping and Director of Housekeeping

·         Ability to communicate effectively with the public and other employees.

·         Six months previous housekeeping experience required.

·         Housekeeping inspection or supervisory experience preferred.

·         Read, write and speak English fluently.

At the sea Mist Ocean Front Resort: We want our guests to relax and be themselves which means we need you to:

·         Be you by being natural, professional and personable in the way you are with people

·         Get ready by taking notice and using your knowledge so that you are prepared for anything

·         Show you care by being thoughtful in the way you welcome and connect with guests

·         Take action by showing initiative, taking ownership and going the extra mile

·         CUSTOMER SERVICE: Meet service quality standards that affect guest satisfaction; respond to guest questions or problems in a timely, professional manner.

·         WORK HABITS: Meet the hotel standards for work procedures, dress, grooming, attendance, and punctuality; report to work and return from breaks on time; give advance notice when absence is anticipated; require typical amount of supervision; accept work assignments without complaints.

·         PERSONAL DEVELOPMENT: Accept opportunities to learn new skills, improve performance or cross-train for other hotel positions; solve routine problems that occur on the job; ask questions when not sure how to complete something; learn new skills as quickly as most others in the same job.

·         SAFETY AND SECURITY: Be alert to hazards and responsible in carrying out hotel’s safety, security, and emergency procedures; suggest ways to improve safety conditions that reduce or prevent accidents and injuries; participate on safety committee or other special projects for safety; actively seek and report potential security risks or hazardous conditions.

·         INSPECTION: Meet hotel’s standards for number of rooms inspected daily; teach others to follow proper cleaning procedures and retrain, as needed, to ensure cleanliness standards are maintained; keep suite status reports current and report maintenance problems in a timely manner.

ESSENTIAL FUNCTIONS

 ·         Constantly. Communicate with alternate shift housekeepers of rooms to be cleaned and special requests.

·         Constantly. Inspects guestrooms and public areas to ensure that they meet standards of cleanliness.

·         Constantly.  Evaluate and retrain room attendants as needed.

·         Constantly. Maintain work area in a neat and organized manner.

·         Constantly. Report all unsafe conditions immediately.

·         Constantly. Report room status to Front Desk following standard method of reporting.

·         Frequently. Communicate needs or errors to Housekeeping staff.

·         Frequently. Follow through on guest complaints and requests regarding room services and ensure the appropriate follow-up with guests.

·         Frequently. Inspect guestrooms for maintenance repairs.

·         Occasionally. Attend all mandatory meetings.

OTHER JOB DUTIES

 ·         Frequently. Assist in training new employees.

·         Frequently. Check housekeeping carts and closets for proper supplies.

·         Frequently. Complete all other duties as assigned by housekeeping managers to include cross training.

·         Frequently. Follow-up on special needs or tasks in the department.

·         Frequently. Helps Housekeeping team members when needed.

·         Occasionally. Assist in setting up a VIP room.

PHYSICAL REQUIREMENTS 

·         SITTING: Occasionally. Sitting in a backed seat when doing paperwork; while driving electric cart with a backed seat.

·         STANDING/WALKING: Constantly. Standing and walking up to five miles per day on cement, asphalt, carpet and tile while inspecting rooms.

·         CROUCHING (BEND AT KNEES): Occasionally. Lifting objects and put supplies away.

·         KNEELING/CRAWLING: Rarely.  Checking under beds or furniture.

·         STOOPING (BEND AT WAIST): Frequently. Checking underneath beds or pick up items from the ground.

·         TWISTING (KNEES/WAIST/NECK): Rarely. Driving carts and answering phone.

·         CLIMBING: Rarely. Climb stairs; retrieving items from high places.

·         BALANCING: Rarely.

·         LEG/FOOT USE: Occasionally. When using foot pedals in the electric carts.

·         REACHING (OVERHEAD/EXTENSION): Occasionally. Check for dust in guestrooms and to retrieve items for guests or staff members.

·         HANDLING/GRASPING: Occasionally. Picking up and putting items in their appropriate places.

·         FINGERING/FEELING: Rarely.

·         PUSHING/PULLING: Frequently. Average weight: 50 lbs.; maximum weight: 150 lbs.

·         LIFTING/CARRYING: Frequently. Average weight: 10 lbs.; maximum weight: 40 lbs.

·         OTHER PHYSICAL DEMANDS: Rarely.

USE OF SENSES

 ·         TALKING IN PERSON: Frequently. With guests, public and other employees.

·         TALKING ON TELEPHONE: Frequently. With guests, public and other employees.

·         OTHER SPEECH REQUIREMENTS: Occasionally. 2-way radio.

·         HEARING IN PERSON: Frequently. With guests, public and other employees.

·         HEARING ON TELEPHONE: Frequently. With guests, public and other employees.

·         OTHER HEARING REQUIREMENTS: Occasionally. Must be able to hear pager or 2-way radio.

·         NEAR VISION: Constantly. Corrected to 20/40.

·         FAR VISION: Constantly. Corrected to 20/40.

·         DEPTH PERCEPTION: Occasionally. Helpful when climbing stairs.

·         COLOR VISION: Rarely. 

·         FULL FIELD VISION: Frequently. Corrected to 20/40.

·         SMELL: Frequently. Detect potential hazards and odors.

MENTAL REQUIREMENTS

 ·         INTERACTION WITH OTHERS/COMMUNICATIONS SKILLS: Constantly. Professionally deal with difficult situations/people.

·         DEADLINES/SHIFT WORK/OVERTIME: Constantly. Meet deadlines as required. Meet multiple priorities of business demands. Adjust to schedule changes and cover shifts on short notice.

·         FLEXIBILITY: Frequently. Need to work a variety of hours. Varied tasks under varied conditions.

·         PACE: Frequently. Must change pace as business demands.

·         HIGHLY REPETITIVE WORK: Rarely. Paperwork.

·         ATTENTION TO DETAIL: Constantly. Must ensure guestroom cleanliness.

·         OTHER PSYCHOLOGICAL DEMANDS: Rarely.

ENVIRONMENTAL SETTING

 ·         SAFETY REQUIREMENTS (I.E., CLOTHING, SAFETY EQUIPMENT REQUIRED, ACTIVITIES PERFORMED): Constantly. Adhere to safety standards and procedures.

·         EXPOSURES (FUMES, CHEMICALS, VIBRATIONS, HUMIDITY, COLD, HEAT, DUST, NOISE): Constantly. Exposed to heat, cold, noise of vacuums, dust and cleaning chemicals.

·         OPERATION OF EQUIPMENT/TOOLS/VEHICLES: Occasionally. Electric carts and vacuums.