Housekeeping Supervisor

HOUSEKEEPING FLOOR SUPERVISOR

DEPARTMENT:               Housekeeping

REPORTS TO:                  Housekeeping Manager/Executive Housekeeper

STATUS:                            Non-Exempt

JOB SUMMARY

The Housekeeping Floor Supervisor is responsible for overseeing the cleaning of guestrooms by the Housekeeping staff.  He/she is also responsible for ensuring that rooms are maintained to set standards of cleanliness and are ready in a timely manner for guest accommodations.

QUALIFICATION STANDARDS

Education & Experience:

•   High School diploma or equivalent required.

•   College course work in related field helpful.

•   Previous supervisory responsibility preferred.

Physical Requirements:

•   Flexible and long hours sometimes required.

•   Medium work – Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

•   Ability to stand during entire shift.

Mental Requirements:

•   Must be able to convey information and ideas clearly.

•   Must be able to evaluate and select among alternative courses of action quickly and accurately.

•   Must work well in stressful, high-pressure situations.

•   Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.

•   Must maintain composure and objectivity under pressure.

•   Must be effective in handling problems in the workplace, including, preventing, identifying and solving problems as necessary.

•   Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need.

•   Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co- workers and guests.

•   Must be able to work and understand financial information and data, and basic arithmetic functions.

DUTIES & FUNCTIONS

Essential:

•   Approach all encounters with guests and employees in an attentive, friendly, service-oriented manner.

•   Maintain regular attendance in compliance with Expotel Hospitality Service standards, as required by scheduling, which will vary according to the needs of the hotel.

•   Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.

•   Comply at all times with Expotel Hospitality Service standards and regulations to encourage safe and efficient hotel operations.

•   Maintain a warm and friendly demeanor at all times.

•   Ensure employees are at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.

•   Inspect all rooms assigned to Room Attendants on a daily basis to ensure that standards and productivity levels are being met and maintained.

•   Notify Room Attendant(s) of any deficiencies found in the room and note on the attendant’s board.

Ensure the Room Attendant returns to the room to correct the deficiency, when applicable.  Re-inspect the corrected rooms.

•   In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all V.I.P. rooms and report their availability to the Front Office, according to hotel standards.

•   Oversee the closing of the floors at the end of the day, ensuring the Room Attendants’ carts are clean and restocked.

•   Ensure records of daily assignments are completed, signed off, and turn into the Housekeeping Office daily.

•   Maintain key control.

•   Supervise Laundry employees, when applicable.

•   Communicate with Guest Services regarding information about discrepant rooms.  Physically check the room to determine status.

•   Handle items for “Lost and Found” according to the standards.

•   Carry an active pager/radio to maintain contact with the Front Office and/or Engineering.

•   Oversee the daily assignment of duties, ensuring each Room Attendant and House Attendant carries a work assignment.

•   Monitor cleanliness and orderliness of Room Attendants’ cart, linen closets, control closets, stairways and landings.

•   Report on progress of all out-of-order rooms under the Housekeeping Department’s supervision to the

Guest Services Manager according to hotel standards.