Housekeeping Supervisor

Position: Housekeeping Supervisor

Reports To: Executive Housekeeper/Assistant General Manager/General Manager

Position of Summary

Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections,

as well as assuming all Housekeeping Manager functions in his/her absence.

Requirements

• Minimum four (2) years of facility experience

• Minimum two (2) years in hotel experience

• Minimum one (1) year in a supervisory role

• Effective verbal and written communication skills in English.

• Willing to work weekends and holidays based on business needs.

General Responsibilities

• Ensure that employees are at all times attentive, friendly, helpful and courteous to all guests, managers and fellow

employees.

• Inspect Room Attendant’s work performance within assigned section on a daily basis to ensure the standards and

productivity levels are being met and maintained.

• In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all V.I.P. rooms and

report their availability to the Front Office, according to hotel standards.

• Oversee the closing of the floors at the end of the day, ensuring the Room Attendants’ carts are clean and restocked.

• Ensure records of daily assignments are completed, signed off and turned into the Housekeeping Office on time.

• Maintain key control.

• Handle items for "Lost and Found" according to the standards.

• Monitor cleanliness and orderliness of Room Attendants’ carts, linen closets, control closets, stairways and landings.

• Oversee the daily assignment of duties, ensuring Room Attendants and House Attendants carry a work assignment.

• Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift.

• Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services

Manager, according to standards.

• Initiate work orders for repairs and maintenance and forward to Engineering. Follow through on each work order until

completed.

• Assist with training of housekeeping staff.

• Ensure completion of cleaning projects on a biannual basis.

• Ensure overall guest satisfaction.

Specific Responsibilities

• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an

attentive, friendly, courteous and service oriented manner.

• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

• Must be able to multitask and prioritize departmental functions to meet deadlines.

• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

• Attend all hotel required meetings and trainings.

• Maintain regular attendance in compliance with company Standards, as required by scheduling, which will vary

according to the needs of the hotel.

• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and

nametag.

• Comply with company Standards and regulations to encourage safe and efficient hotel operations.

• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as

necessary.

• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate

objectives.

Optimum Attributes:

• Willing to take responsibility and accountability for the team.

• Strong attention to detail & ability to multitask.

• Epitomize professionalism.

• Determined and motivated to meet and exceed expectations.

• Reliable, responsible, and dependable

• Highly developed verbal and written communication skills

• Motivating team player

• Active & attentive listener

• Open with praise; discreet with criticism.

• Emphatic and tolerant

• Consistent and influential

• Rational, prudent, and practical