Housekeeping Supervisor

SCOPE OF RESPONSIBILITY: Supervise and direct all of the activities

of the housekeeping department (including laundry) in such a manner as to ensure the

highest standards of cleanliness and appearance in the public areas and guestrooms.

EMPLOYEE MANUAL: All employees must completely understand the requirements of their job. Prior to being

assigned to the position, a complete understanding of the Employee Manual is necessary since the person holding the

position will be subjected to the rules and regulations listed in the manual.

 Participate in the orientation of each new housekeeping employee, completing the appropriate orientation paperwork.

Coach and counsel employees in Housekeeping in a positive fashion to produce improved work performance.

Recommend disciplinary action for violations of employee conduct policy and poor performance of essential tasks.

Complete documentation on disciplinary situations for approval by General Manager.

Maintain an effective training program to ensure that all new employees are properly equipped to execute their jobs.

Personally follow up with new employees to ensure they are receiving the proper training.

Prepare work schedules to efficiently handle expected business levels forecasted by the Front Office Manager.

Record and coordinate requests for vacation and time off.

Inspect rooms daily to ensure that proper standards are being maintained. Conduct individual and group training

sessions and regular department meetings to correct deficiencies.

Personally inspect all public areas at least twice daily (morning

and afternoon) to ensure they are clean. Instill an attitude in all Housekeeping employees that they are pro-actively responsible

for correcting any cleanliness problem they find.

Handle all purchasing for the Housekeeping Department, using proper purchase order procedures. Check all shipments to be

sure they are complete. Ensure that invoices are approved and returned to the General Manager in a timely manner.

Maintain sufficient levels of supplies necessary to effectively operate the Housekeeping Department.

Complete inventory and shrinkage report for General Manager by the 5th of the month.

 Responsible for ensuring proper storage, usage and disposal of all chemical agents utilized by Housekeeping.

Ensure that all OSHA and HAZCOM procedures are followed.

Maintain effective key control, including issuing of keys to room attendants and handling of guest room keys left behind.

Ensure proper clock-in procedures are followed. Monitor hours worked to prevent overtime.

Ensure that all employees report for work in full uniform including nametag.

Coordinate special project work, such as mattress turning, deep cleaning, carpet cleaning, upholstery cleaning, etc., to ensure

high standards of cleanliness and comfort to the guest.

Record all incidences of tardiness and absenteeism to the General Manager on the proper form.

Aggressively promote the Inn’s policies on safety and security to all employees. 

Ensure that Housekeeping coordinates with the Front Desk regularly through the morning to inform them of clean rooms that

are available. 

Maintain assigned equipment, including but not limited to,

                vacuums, laundry equipment, carpet shampooers, etc.

Clean rooms when business conditions require.

Work closely with maintenance to ensure that problems found in the rooms are reported promptly and follow up to make sure they

are corrected.

Handle guest complaints and requests efficiently to ensure high guest satisfaction.

Other duties as assigned.

REPORTS TO: General Manager

SAFETY STATEMENT:

As an employee, it is your responsibility to be aware of and report any and all safety hazards or violations you may see or witness in the course of performing

your required duties.

JOB SPECIFICATIONS

Employees must meet these minimum requirements:

Educational Skills

Type of Education: High School

Level of Education: Grade 12

Job Experience

Level of Experience: 2 years min

Communication Skills

Speak English

Read English

Write English

Business Mechanical Skills

Calculator

Physical Activities and Requirements

Normal Work Position

Standing and walking 100% of the time

Lifting Bending

Minimum Weight Employee must be able to lift:

50 pounds

Working Conditions

Hot Cold

Dirty at times Work Alone and with

Hazardous materials others may be present

Responsibilities

Care of Equipment

Safety of Others

Guest Contact

Confidential Data

Decision Making

Acts in Supervisory Capacity