Housekeeping Manager

Energetic organized individual with previous Executive Housekeeper or Supervisor experience with a major brand.

• • Obtains list of vacant rooms which need to be cleaned immediately and list of prospective check outs in order to prepare work assignments.
  • Assigns workers their duties, and inspects work for conformance to prescribed standards of cleanliness.
  • Advises manager or desk clerk of rooms ready for occupancy.
  • Inventories stock to ensure adequate supplies.
  • Issues supplies and equipment to workers and insures operational expenses are in line with budget.
  • Investigates complaints regarding housekeeping service and equipment, and takes corrective action.
  • Examines rooms, halls, and lobbies to determine need for repairs or replacement of furniture or equipment, and makes recommendations to management.
  • Supervises and oversees all the personnel issues relating to her/his department (hiring, firing, development reviews, training).
  • Conducts or training of new employees to explain housekeeping work procedures, and to demonstrate use and maintenance of equipment.
  • Attends training seminars to perfect housekeeping techniques and procedures, and enhance supervisory skills.
  • Records data concerning work assignments, personnel actions, and time cards, and prepares periodic reports. Attends periodic staff meetings.
  • To make recommendations to improve service and ensure more efficient operation.
  • Prepares reports concerning room occupancy, payroll expenses, and department expenses and develops action plans for items needing improvement.
  • Schedules staff according to labor standards and forecasted occupancy.
  • Trains standard procedures for the acceptance, security, and return on customer lost and found items.
  • Maintains standard procedures for security of on-loan equipment.
  • Maintains productivity and labor cost goals.
  • Administers inventories of linen, supplies and equipment as required.
  • Ensuring that customer requests for housekeeping services are provided in 30 minutes or less.
  • Lead by example in using customers name whenever possible, handling a customer problem in an empowered way.
  • Ensure maid carts are restocked in a clean and organized manner with 15 minutes from completing work.
  • Ensure maintenance concerns in rooms are communicated to you within 1 hour of time.
  • Ensure items from lost and found are returned to the customer within 2 days of receiving call from customer.
  • Vacant and clean rooms are to be checked daily to insure their status is correct.
  • Housekeeping Report will be matched with the bucket daily and any discrepancies researched and documented.
  • Ensure all storerooms are kept clean, organized and secure at all times.
  • Bi-lingual is strongly encouraged.

• This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time