Housekeeping Manager

Summary Description: The Hampton Inn and Suites - Greenville Airport is seeking a Housekeeping Manager to ensure quality standards are met by managing daily activities such as labor standards, hiring, training, and scheduling employees, and acting as a liaison to coordinate the efforts of other departments.

 

3+ years of experience in a branded, quality hotel preferred.

Must display professionalism and have characteristics of honesty and trustworthiness. 

Must have excellent attendance and punctuality.

Work Environment & Context:

-Must be able to perform major life activities: standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.

-Must be able to stand for eight hours, bend, stretch, and reach

-Long hours sometimes required. Work schedule varies and may include occasionally working on Holidays, weekends, and evenings.

-Must be able to push or pull 60 pounds and lift and/or carry 30 pounds Requirements Required Knowledge,

Skills, and Abilities:

Knowledgeable in:

-Supervising and managing staff techniques

-Entire property, staff, services, hours of operation, type of rooms, and locations.

-Thorough knowledge of materials, supplies, and equipment used in the housekeeping department.

-Safety and security measures. Report or correct any hazardous conditions observed immediately.

Skills:

-Follow and manage using company procedures and policies

-Must be organized and maintain logs, checklists, inventories as scheduled

-Basic computer experience to pull reports and check inventory

-Management skills: interview, train, coach, motivate, counsel, discipline, and terminated employment

-Keep track of employee time cards and makes sure they are up to date -Assist with guest issues, being professional and maintaining a hospitable caring attitude.

Abilities:

-Multi task, detail oriented, remain service centric -Must be able to work alone.

-Comply to all standards. -Communicate with guests and co-workers in a friendly and helpful professional manner.

-Work as a team member with department heads

Job Benefits Essential Functions:

-Manage and coordinate the activities of the Housekeeping Team. This is accomplished through daily shift meetings, monthly department meetings. Maintain agendas and sign in sheets.

-Inspect all areas of the hotel: rooms, public space, back of the house, grounds…) to ensure sanitation, brand, all health and safety standards are met.

-Supplies: Maintain the necessary items to effectively operate department. This includes and not limited to: guest loaned items (roll always, cribs, microwaves, refrigerators, etc.) This is done through monthly inventories, proper ordering, receiving and maintenance of supplies. Log and process invoices for payment, including coding, filing, and inputting.

-Equipment: Ensure all are in working order: vacuums, laundry equipment, carts, etc.

-Safety and Security: Key control is required for guests and associates. Keys are to be accounted for and secured on a constant basis.

-Labor: Work to achieve the desired MPR and Labor standards.