Housekeeper

Position: Housekeeper

Reports To: Housekeeping Leadership Team / Assistant General / Manager and General

Manager

Position Summary: The Housekeeper is responsible for maintaining the cleanliness and

appearance of guest rooms and public areas within the hotel. The primary focus is on ensuring

a welcoming, clean, and comfortable environment for all guests.

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Essential functions: Reasonable accommodations may be made to enable individuals with

disabilities to perform the essential functions.

● Clean and reset guest bedroom and bathroom areas according to established standard,

using provided chemicals and cleaning equipment properly and safely

● Maintain cleanliness of hallways and common areas as assigned.

● Perform other duties as requested, such as cleaning unexpected spills or completing

special guest requests.

● Assist other housekeeping associates in maintaining clean and organized work and

public areas.

● Participate in the hotel’s carpet care program by spotting carpet during room cleaning.

● Report any maintenance issues or needs to the Supervisor.

● Stock and maintain housekeeping carts and linen storage rooms.

● Complete “room assignment sheet” accurately, documenting completed tasks and any

issues encountered.

● Respond promptly to guest complaints or special requests, ensuring guest satisfaction.

● Follow proper procedures for entering guest rooms, ensuring guest privacy and security.

● Greet guests with a smile, make eye contact, and offer friendly assistance when

interacting.

● Adhere to all company policies and procedures related to safety and security, including

proper handling and storage of keys and lost and found items.

● Be knowledgeable of policies regarding emergency procedures and bloodborne

pathogen protocols.

● Communicate effectively with coworkers and other departments, contributing to a

supportive work environment..

Qualifications:

Education: High School diploma or equivalent preferred.

Experience: No prior experience required; hospitality experience is a plus.

● Basic communication skills, both verbal and written.

● Must be able to stand and exert well-paced mobility for up to 8 hours.

● Must be able to lift up to 30bs on a regular and continuing basis.

● Must be able to bend, stoop, squat, and stretch to fulfill cleaning tasks.

● Must maintain a neat, clean, and well-groomed appearance according to company

standards.

● Flexibility to work varying schedules, including nights, weekends, and holidays.

This description is a summary of primary responsibilities and qualifications. The job description is not

intended to include all duties or qualifications that may be required now or in the future.