Hotel Housekeeper

SUMMARY

Performs routine duties in the cleaning and servicing of any area which may be assigned; supplies area with items which are required for the convenience and comfort of the guest. Adheres to specific Brand Standards as instructed.

JOB DUTIES

● Makes beds neatly with fresh linen (including: sheets, duvet, blankets and pillow cases). Makes rollaway beds, cribs, and sofa bed.

● Removes dirty linen

● Picks up debris/trash from floors, removes and empties trash in wastebaskets, cleans mirrors and shelves, closet, in-room safe (if not being used). Inspects and restocks collateral. Wipes door frames, window sills, walls and baseboards, and arranges furniture properly. Cleans appliances, equipment, furniture and cupboards. High-dusts artwork.

● If Applicable: Remove trash, sweep, dust any balcony/patio areas

● Inspects marketing collateral, replacing expired or damaged items.

● Cleans & disinfects bathrooms including: basin, bathtub, toilet, tile, flooring, and walls using approved cleaning chemicals and rags.

● Replenishes bathroom supplies/amenities and linen in accordance with brand/hotel standards.

● Replenishes room supplies (Coffee, condiments, mugs, glassware, utensils, cups, stationery, pens) in accordance with brand/hotel standards.

● Cleans mirrors, windows, vent cover, glass doors.

● If Applicable: Cleans & disinfects kitchen including: counters, refrigerators, stove, tile, flooring, and walls using approved cleaning chemicals and rags.

● Reports room status (vacant/occupied; clean/dirty; Do Not Disturb (DND) in a timely manner to the appropriate persons/departments.

● Reports items that require repair or additional cleaning to the appropriate person/department.

● Restocks housekeeping cart.

● Vacuums hallways.

● Turns in all lost and found articles immediately.

● Operates a light vacuum cleaner under beds, carpet throughout, as well as in front of hallway door.

● Additional duties may be added at any time at the discretion of management.

Consistently models the behavior of a ‘Baywood Ambassador’ who:

● Maintains a professional image, including grooming, verbiage, and body language, at all times.

● Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come in contact.

● Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction.

● Fosters teamwork by offering assistance to others, as needed.

● Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department.

● Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures.

● Recommends other Baywood properties to our guests, when appropriate.

● Makes a genuine effort to identify and seize each golden opportunity to ‘WOW the guest!’ demonstrating our motto ‘It’s Better at Baywood!’

SKILLS/QUALIFICATIONS

Educational/Vocational Preparation:

● Some high school education (grade 9) preferred

Experience:

● Previous hotel experience preferred; however, ability gained through 2+ years related employment (customer service) or on-the-job training may substitute for actual hotel housekeeping experience.

Additional Skills:

● Ability to read and understand and communicate chemical labels, and Safety Data Sheets, Instructions.

● Ability to gain knowledge of applicable franchise standards and procedures.

● Ability to complete applicable housekeeping forms and to communicate any problems and/or unusual conditions to management.

● Ability to read and comprehend manuals

● Ability to positively communicate with guests and co-workers.

● Ability to work within scheduling guidelines.

● Ability to work with minimal or no supervision

● Ability to follow schedule and ability to perform physical labor.

● Requires ability to perform light to moderately heavy housekeeping duties using the approved chemicals and equipment.

Physical Demands:

● Walking and Standing: Frequently (for entire shift).

Must be able to carry 40 lbs. up to 25 feet.

● Walking and Standing: 100%

o Must be able to carry 40 lbs. up to 25 feet.

● Lifting, Push/Pull: 90%

o Ability to lift up to 15 lbs. regularly.

o Must be able to lift 40 lbs. to the waist, chest, and above the head.

o Ability to push housekeeping cart regularly.

● Sitting: none

● Bending, Stooping, Reaching: 95% (throughout the entire shift).

o Must be able to bend at the knees with up to 40 lbs., standing to an upright position.

● Driving: none

● Traveling: none

Environmental Conditions:

● Inside: Protection from weather conditions, but not necessarily from temperature changes.

● Outside: Rarely exposed to weather conditions