Hotel General Manager

Job Purpose:

The purpose of the General Manager is to ensure the success of the hotel, meeting or exceeding planned objectives for revenue and profit, and ensuring guest satisfaction, associate satisfaction and product quality standards are met. The General Manager manages all areas in accordance with Swati Hotels and franchise standards to achieve a friendly atmosphere of superior guest service and product quality. Provides exemplary performance for staff to follow.

Supervisory Responsibilities:

Directly or indirectly supervises associates and/or supervisors. Carries out supervisory responsibilities in accordance with the organization's policies, procedures, and applicable laws. Responsibilities include but are not limited to interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.

Major Responsibilities:

Ensures that each Guest receives outstanding Guest Service by providing a Guest friendly environment which includes greeting and acknowledging every Guest, maintaining outstanding standards, solid product knowledge and all other components of Guest Service.

Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing Swati Hotels professionally with our guests and assuring that all transactions with guests are handled in a legal and ethical manner.

Understands and apply all property safety and security procedures to maintain a secure and safe environment for associates and guests at all times. In the event of an accident or emergency, gets medical attention if necessary and contacts the GM or Human Resources immediately.

Maintains a favorable working relationship with all company associates to foster and promote a positive working environment.

Other Duties and Responsibilities:

Complies with Company Standards of Service as outlined for Swati Hotels.

Projects a favorable image of Swati Hotels to the public at all times.

Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.

Treats guests, vendors, customers and co-workers with professionalism and respect at all times. Completes Departmental, Swati Hotels and Brand standards training as assigned.

Maintains a clean and neat appearance at all times.

Must be able to work flexible work hours/schedule including evenings, weekends, and holidays.

Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.

Experience/Education:

 College degree in Hotel Administration preferred; 2-3 years hotel management experience or equivalent combination of education and experience in hotel of similar size and stature.