Hotel Front Desk Supervisor

At Sparrow Hotels, our core purpose is to create an environment for people and communities to flourish. We strive to be responsible to our guests, clients and staff through social responsibility, community investment, sustainability, design, and innovation.

Our roots in the Winnipeg community run deep with more than 80 years in the hospitality industry, growing alongside a city profoundly shaped by culture and hospitality. It is from this history that we draw inspiration to extend the most genuine and unique dining, spa and hotel experiences.

We are excited to be recruiting for a Hotel Front Desk Supervisor at the Norwood Hotel.

This is a full-time position, and the hours will be days, evenings, and weekends, depending on hotel business levels and staffing needs. The successful candidate must have open availability.

The Norwood has always been an innovative leader in the hotel industry. The Norwood Hotel has an interesting and diverse history dating back to the latter part of the 1800’s. The earliest records available indicate a photograph of the hotel in 1895. In 1937, the Hotel came under the ownership of the late Merle Sparrow and has been operated by the Sparrow family ever since. This longevity in ownership makes the Norwood the oldest operated family hotel in Manitoba and one, if not the oldest in all of Western Canada.

Position Summary:

·        The Front Desk Supervisor will have excellent communication skills with both staff and guests and will be an effective leader of superior guest service, the technicalities of the position and be able to demonstrate efficiency and accuracy when handling administrative responsibilities. The Front Desk Supervisor should have a good working knowledge of the hotel industry and be proactive in seeking out potential problems, staffing or guest concerns and provide effective solutions to benefit the hotel and its guests.

Duties & Responsibilities:

·        Assist in documenting staff growth, areas of weakness, service skills and incentive program progress.

·        Assist in new hire orientation and training.

·        Monitor reservations and requests, package and enhancement bookings ensuring all necessary steps are taken, and supplies needed are ordered or on hand.

·        Daily administrative tasks including filing, printing of reports, audit pack reviews, no show processing, 30-day group cut off reports and travel agent commission forms.

·        General accounting error corrections

·        Be the primary leader/support figure in the absence of the Manager.

·        Assist in monitoring staff development, training, ongoing shift training/support, staff incentive programs, staff issues and concerns, and daily task completion on shift.

·        Demonstrate and encourage empowerment during daily shifts.

·        On-shift guest service and complaint handling

·        Assist the Manager in creation of staff meeting agenda or determining areas of team strengths/weakness.