Hotel Front Desk Agent

At Sparrow Hotels, our core purpose is to create an environment for people and communities to flourish. We strive to be responsible to our guests, clients and staff through social responsibility, community investment, sustainability, design and innovation.

Our roots in the Winnipeg community run deep with more than 80 years in the hospitality industry, growing alongside a city profoundly shaped by culture and hospitality. It is from this history that we draw inspiration to extend the most genuine and unique dining, spa and hotel experiences.

We are excited to be recruiting for a Hotel Front Desk Agent for our amazing property, The Norwood Hotel.  Must have full – open availability, as shifts will be days, evenings and weekends.

The Norwood Hotel has always been an innovative leader in the hotel industry. The Norwood Hotel has an interesting and diverse history dating back to the latter part of the 1800’s. The earliest records available indicate a photograph of the hotel in 1895. In 1937, the Hotel came under the ownership of the late Merle Sparrow and has been operated by the Sparrow family ever since. This longevity in ownership makes the Norwood the oldest operated family hotel in Manitoba and one, if not the oldest in all of Western Canada.

Duties:

·        Check guests in, issue room keys, provide information on hotel services and room location.

·        Ensure valid identification is taken from guests at check-in

·        Answer phones in a prompt and courteous manner

·        Up-sell rooms where possible to maximize hotel revenue

·        Answer all guest calls, messages, requests, questions or concerns

·        Record guest preferences in the PMS system

·        Check guests out, including resolving any late or disputed charges

·        Accurately process all guest transactions using established procedures

·        Communicate any outstanding guest requests or issues to management that may require additional monitoring.

·        Take action to solve guest problems/complaints using appropriate service recovery guidelines.

·        Ensure all credit cards and debit transactions balance

·        Must be available to work flexible shifts, holidays and weekends

What you bring to the table:

·        Direct Front Desk experience in a fast-paced Hotel setting (at least 1 year)

·        Positive and hardworking attitude

·        Ability to effectively communicate with team members.

·        Ability to speak French is considered an asset.

·        The ability to stay focused in a high volume, fast paced industry and ensure accuracy and procedures are followed.

** Hours will be Part Time to start and could lead to Full Time**