HOTEL FOOD AND BEVERAGE MANAGER

Hotel Beverage and Food Manager

Who Are We and Who are we looking for… ?

The Hilton Garden Inn Birmingham SE at Liberty Park and RAM Hotels.

We are seeking a Friendly, Professional and Experienced F&B Manager to join and manage our F&B team at our hotel, the Hilton Garden Inn BHAM SE Liberty Park.

Recently ranked by BHAM BUSINESS JOURNAL at #3 (out of 83 area hotels) of Luxury BHAM Hotels, and currently #6 on TripAdvisor for Greater Birmingham, the Hilton Garden Inn BHAM/Liberty Park is the quality place you want to work! Located under the Statue of Liberty at I-459 exit 23 along the boards of Vestavia Hills and Mountain Brook Alabama, our hotel is in THE convenient, safe, clean, and beautiful area of Greater Birmingham!

POSITION: Beverage and Food Manager

JOB SUMMARY:

The Food and Beverage Manager is a customer and employee focused professional that oversees all aspects of food and beverage operations. Your daily functions will include leading the F&B team to success, delivery stellar service to our guests, creating a unique experience and supporting the overall performance of the hotel. If you are a vibrant customer-focused F&B professional, looking to join a premier hotel, this is be the job for you!

JOB RESPONSIBILITIES:

• Consistently offer professional, friendly, and attentive service to guests; anticipate guests needs and answer questions that the guests may have pertaining to their visit with us; respond promptly; be familiar with property location, property amenities, as well as local attractions and activities to answer guest inquiries; resolve guests' issues to ensure guests satisfaction

• Complete all required brand specific training as directed by General Manager and Hilton Hotels; complete all required health and safety training; adhere to all property specific brand standards; knowledge of fire alarm and evacuation procedures

• Operate the point of sale system, prepare food and beverage while complying with brand standards, serve guests in accordance with federal, state, and local laws. Always maintain a clean and well stocked workspace, maintain an accurate inventory of all supplies and equipment, train associates in all areas of the restaurant to ensure guest satisfaction, review guest satisfaction surveys and make improvements where needed. Ensure profitability by proper promotions and waste control.

• Perform other tasks as necessary or required to meet or exceed guest satisfaction

• Will manage the Breakfast Team, the Evening Team of the Grille and Full-Service Bar, and the meeting requirements of the hotel 3K+ Sq. Feet of meeting/event space

• Will work with the Hotel GM and the Sales person to care for the employees and guests of the hotel

PROFESSIONAL EXPERIENCE:

Preferably 1-year experience in Food and Beverage front & back of the house management experience with demonstrated leadership.

Excellent customer service skills

INDUSTRY EXPERIENCE:

Previous experience in the hospitality industry (preferred)

Previous experience in F&B Management (required)

REQUIRED SKILLS:

Ability to follow directions and work in a fast-paced environment

Additional training (as required)

Must be flexible to work varied schedules

Must have the physical ability to walk, bend, and stand for long time periods

Must be able to lift up to 50 lbs.

Must adhere to grooming and appearance standards in alignment with uniform

Must be dependable

Effective decision making and problem-solving skills

Strong communication skills (verbal, listening, and written)

Effective conflict management skills

Good training/facilitator skills

Ability to work well in stressful and high-pressure situations

ESSENTIAL SKILLS:

• Ability to express compassion while remaining composed; ability to remain calm and focused while working under pressure

• Promote the property by demonstrating F&B knowledge, abilities and attitude toward our guests which includes anticipating the guests needs to be proactive

• Ensure that you are always a positive representation of the property; embrace and respect diversity and multi-cultural environments

Benefits include PTO, Vacation after 1 year, health benefits available after period, and Hilton travel benefits.

RAM Hotels is an Equal Opportunity/Affirmation Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. EOE