Host/Hostess

As Host/Hostess, the primary responsibility will be to welcome and warmly greet guests upon arrival, take reservations and manage the efficient and timely seating of our guests to tables.  

Duties & Responsibilities:

• Warmly and graciously greets all guests upon arrival.
• Call out name and number of the party when tables become available.
• Provide guests with estimated waiting time, always maintaining a professional, courteous attitude when confronted with hostile, impatient or irate guests.
• Accommodate special seating requests for guests whenever possible.
• Upon seating, offer guests a menu and inform them of their server’s name. Inspect the table for proper presentation and completeness.
• Relay messages to servers and bus-persons as needed.
• Maintain supplies of mints and toothpicks at the host stand.
• Clean menus of food and stains.
• Perform other duties as assigned by the manager on duty.
• Thank guests as they leave and invite them to return. Relay guest comments or suggestions to the manager on duty.

Qualifications:

• Previous restaurant experience preferred but not required
• Must be a team player and demonstrate organizational skills
• Must have excellent interpersonal skills and confidence
• Food Handlers’ and OLCC required or due within 7 days of employment
• Be able to work in a standing position for long periods of time (up to 5-8 hours)
• Must be available to work weekdays and weekends
• Excellent verbal and telephone skills to be able to communicate clearly and effectively with our guests
• Must adhere to Neuman Hotel Group personal appearance standards
• Ability to work in a fast paced environment
• Be flexible and willing to assist as needed to ensure all restaurant standards are met