Host-Hostess

Job Type: Full-Time

Summary: Responsible for the welcoming and guidance of guests entering the hotel, whether be for a hotel stay or a visit to the restaurant, the host/hostess will be the first and last impression of our guest. No Previous experience required.

Responsibilities include but are not limited to the following:

Essential Job Functions:

●        Responsible for the welcome of all guests that enter La Colombe d’Or, escorting them to the appropriate place (Front Desk or Restaurant)

●        Be present on the lobby floor engaging with customers during service hours.

●        Monitor coursing and steps of service for all tables, anticipating guests upcoming needs.

●        Speaking with guests, or staff using a clear, professional, and respectful language at all times.

●        Responds to individual guest needs, inquiries, and/or complaints as they occur.

●        Assist the restaurant team with the inspection of tables, ensuring they are ready for guests arrival.

●        Ensures customer satisfaction with all aspects of the dining experience and/or hotel experience

●        Fields Tonight & Tomorrow calls and email in a professional and helpful manner

●        Take In-room dining calls and orders, demonstrating in dept knowledge of food and beverage menus.

●        Assist the restaurant team with side work and prep work with downtime.

●        Report to Restaurant Managers regarding any need for repairs or housekeeping of all restaurant spaces and materials.

●        Assist in the upkeep, storage, and organization of all restaurant supplies

●        Adhere to grooming guidelines and standards.

●        Observe all legal guidelines and procedures of the TABC.

●        Thorough knowledge of product recipes, hotel policies and executing guest special requests.

●        Thorough knowledge of and correct application of all hotel policies, procedures, and practices.

●        Ability to maximize effective usage of the systems in place and recommend system improvements.

●        Perform other duties as assigned.

Essential Job Skills:

●        Strong teamwork skills.

●        Excellent ability to keep self-productive when no one is present

●        Excellent space and social awareness

●        Strong floor presence and people management skills.

●        Excellent interpersonal skills with a focus on customer service.

●        Excellent time management skills.

●        Excellent organizational skills and attention to detail.

●        Familiarity with food handling, safety, and other restaurant guidelines

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