Host

Essential Functions:

• Coordinate and manage all reservations, walk-ins and private event seatings, specifically during peak shifts
• Strategize with management on optimal large party seating and placement
• Initiate and maintain communication with management during high volume periods
• Confidently, clearly and politely communicate with guests when delays and/or waits occur
• Engage with guests in a professional and warm fashion inside the restaurant and over the phone
• Ensure confirmed events are entered in Reservation App with corresponding shift notes
• Lead in building Reservation App guest notes database per guidelines of GRM
• Recognize frequent guests, key people in the industry and VIPs related to the company

Duties and Responsibilities:

• Maintain a positive, pleasant attitude every shift.
• Accept direction and constructive criticism from management.
• Be able to work a variety of hours, days and shifts, especially weekends and increased work schedules when necessary.
• Must be able to stand or walk for the majority of a shift.

Qualifications:

• Must possess leadership skills
• Must have a minimum of 2 years of hospitality
• Proficient in the functions of the restaurants and service standards
• Ability to remain calm and organized in a high-volume environment
• Ability to effectively communicate with staff and guests

Experience with reservation systems like Opentable and Resy