Scheduler Coordinator - Home Health Care

Position:         Home Care Scheduler Coordinator

Reports to:     Clinical Manager

Revised:         05/21/2025

About Brockton Home Health Care

Brockton Home Health Agency is a Medicaid and Medicare certified in Massachusetts and accredited by the Joint Commission - Accreditation of Healthcare Organizations (JCAHO). Our mission is to provide each client and family with a sense of comfort, knowing they are being cared for by professionals that are exceptional in their field and who are innately invested in the well-being of others

Job Summary: A Home Health Physician Orders Support Coordinator (POSC) primarily handles the efficient processing and management of physician orders for home health services, ensuring timely compliance and accuracy. This role involves coordinating with physicians to obtain signed orders, tracking their status, and communicating updates to relevant parties, including intake and Director of Nursing/ DON. A Physician Orders Support Coordinator is also responsible to submit orders via fax or doctor’s alliance platform to PCP’s office, obtaining signed orders for a new and current patient Brockton HHA patients, upload the orders into Axxess and tracking the order's status. POSC also need to contact the physician’s office to follow up if orders are not signed promptly. The POSC may need to call hospitals, or PCP’s office to request last visits notes or updated medication list after a hospital discharge before the agency can resume services.

Responsibilities

New orders: fax new orders to physicians, upload orders to the patients profile

PCP’s office and Hospital: The POSC may need to call hospitals, or PCP’s office to request last visits notes or updated medication list after a hospital discharge before the agency can resume services.

Tracking Order Status: Maintain records of all orders, their status (pending, signed, etc.), and ensure timely completion.

Communicating with Teams: Inform intake teams and clinicians about the status of orders, including any delays or required actions.

Ensuring Compliance: Verify that all orders are compliant with Medicare and Medicaid also relevant regulations and Brockton Home Health Care agency policies.

Supporting Billing: Coordinate with Clinical managers and DON to ensure accurate and timely claim processing.

Maintaining Records: Keep detailed records of physician orders, including patient demographics, clinical information, and billing details.

Skills and Qualities:

Excellent Communication: Strong verbal and written communication skills are essential for interacting with physicians, staff, and patients.

Organizational Skills: Ability to manage multiple tasks, prioritize work, and maintain accurate records.

Attention to Detail: Carefully review documents for accuracy and completeness.

Problem-Solving: Ability to identify and resolve issues related to physician orders and patient care.

Knowledge of Home Health: Familiarity with home health regulations, procedures, and terminology is beneficial.

Qualifications/Educational Requirements: 

1.      High School Education

2.      Two years of college preferred.

3.      Excellent written and verbal communication skills.

4.      Ability to handle multiple tasks simultaneously and meet deadlines.

5.      Excellent organizational and time management skills.

6.      Self-starter

Benefits:

• Flexibilities
• 401(k)
• Sick day
• Vacation
• Paid Holidays
• Health Insurance
• Dental
• Vision

Please visit our careers page to see more job opportunities.