Help Me Grow Care Coordinator – Outreach & Partnerships Focus

Help Me Grow Care Coordinator – Outreach & Partnerships Focus

Status: Full-Time, Non-Exempt
Hourly Range: $31.00 – $36.00 (DOE)

Reports to: Director of Programs

Position Overview

The Help Me Grow (HMG) Care Coordinator – Outreach & Partnerships Focus is a full-time, non-exempt position that provides direct care coordination services to families with young children (prenatal to age 5) and serves as the designated focal point for community outreach and partner engagement.

In addition to core care coordination responsibilities, this position supports program awareness, relationship-building with child-serving agencies, and coordination of outreach activities, strengthening early identification, referral pathways, and access to services. The role works closely with 211 call center staff, program staff, and community partners to ensure a coordinated, compassionate, and culturally responsive client experience.

This position is operational and execution-focused and operates within established program frameworks and procedures. It does not include supervisory or fiscal authority.

Core Responsibilities (Care Coordination)

Direct Services, Family Support & 211 Liaison

• Provide intake, screening, referral, follow-up, and advocacy for families with young children
• Serve as a liaison between Help Me Grow services and 211 call center staff to ensure coordinated screening, referral, and follow-up
• Administer developmental and behavioral screenings, including Ages & Stages Questionnaires (ASQ)
• Assist families and providers in understanding and navigating early intervention and child-serving systems
• Support families through information, education, advocacy, and follow-up to address service access barriers
• Ensure confidentiality and compliance with all applicable privacy and data-protection requirements

Program Operations, Early Identification & Data

• Support and monitor the day-to-day operations of Help Me Grow early identification, screening, surveillance, and referral workflows
• Accurately enter, maintain, and monitor client data for tracking, reporting, and outcomes
• Ensure timely, complete, and accurate documentation and reporting
• Support preparation of required program, funder, and internal reports
• Monitor relevant best practices, early identification efforts, and system developments at the local, state, and national level and communicate observations to program leadership
• Participate in service quality assurance and continuous improvement activities to enhance effectiveness and cultural relevancy of services

Additional Assigned Focus: Outreach & Partnerships

Serve as the primary point of continuity for Help Me Grow outreach and partner engagement

• Identify, outreach to, and maintain collaborative relationships with child-serving agencies, providers, and community networks
• Coordinate, track, and support outreach activities, presentations, and community events to promote Help Me Grow and child development
• Collaborate with the Resource Database Manager to ensure timely, accurate participation of partner agencies in the development and maintenance of the resource database
• Gather partner and community feedback, identify operational gaps or barriers affecting families, and communicate findings to program leadership
• Support the development and distribution of outreach and educational materials
• Coordinate and regularly deliver public speaking engagements and presentations regarding the Help Me Grow system and Crisis Center services, and support participation by other Care Coordinators as appropriate
• Support early childhood–related trainings and in-services for call specialists and volunteers, as assigned
• Participate in Help Me Grow–related meetings, workgroups, and convenings, as funding allows

All Care Coordinators may participate in outreach, presentations, and community events; this position serves as the primary coordinator and point of continuity for outreach and partnership activities. This assigned focus reflects an operational emphasis and does not confer supervisory, fiscal, or program management authority.

Collaboration & Organizational Participation

• Work closely and cooperatively with program managers, coordinators, call center staff, and community partners
• Participate in staff meetings, trainings, and team activities
• Actively contribute to a healthy, respectful, and supportive workplace environment
• Regularly drive and/or travel throughout Contra Costa and neighboring counties to perform job duties; driving is an essential function of this position
• Perform other duties as assigned

Required Qualifications

• Bachelor’s degree in early childhood development, child development, special education, social work, or related health or human services field
• Experience in early childhood development, education, or a related field
• Direct service experience with families of young children
• Knowledge of early childhood development, early childhood mental health, and early identification systems
• Proficient computer, software, and database literacy
• Excellent written and verbal communication skills, including comfort with public speaking and presentations
• Experience and demonstrated ability to work with racially, culturally, and economically diverse populations
• Demonstrated ability to work independently and as part of a collaborative team
• Ability to adapt, with minimal or no advance notice, to changes in agency operations, schedules, or assignments
• Ability to read, analyze, and interpret professional publications and policy documents
• Demonstrated commitment to equity and reducing disparities in access to services for children and families
• Commitment to personal accountability and active participation in team building
• Valid California Driver’s License, access to a working vehicle, and current automobile insurance
• Ability to clear a criminal background check upon hire
• Spanish language proficiency (verbal and written)

Desired Qualifications

• Experience serving children with special needs
• Experience serving at-risk families with young children
• Experience working with volunteers
• Training or experience in telephone-based service delivery
• Comfort and skill in public speaking and community education

 Application Process

Applications will be reviewed on a rolling basis.

Our Values

Compassion | Integrity | Equity | Collaboration | Excellence

We believe every person in crisis deserves dignity, empathy, and skilled support — and that the professionals who provide that support deserve strong leadership, structure, and care.

Contra Costa Crisis Center is an equal opportunity employer. Reasonable accommodations are provided to qualified applicants in accordance with federal and California law.