Guest Services, Retail, and Party Attendant

SUMMARY

The Guest Services, Retail, and Party Attendants provide information and admissions to guests visiting Splash Lagoon and top guest service in our Surf Shop.

ESSENTIAL DUTIES AND RESPONSIBILITIES which may include, but are not limited to, the following tasks:

• Sell admission, arcade cards, lockers, and attraction passes to guests.
• Provide information about attractions, amenities, and facility rules.
• Record details of repair activities and ride shut down information.
• Announce or describe amusement park attractions to patrons to entice customers to games and other entertainment on the PA system.
• Greet party guests and show them to appropriate area.
• Inspect serving & party area to ensure cleanliness and proper setup.
• Maintain contact with kitchen staff, guest services, management, and guests to ensure party details are handled properly and guest concerns are addressed.
• Answer customer's questions about various gift shop items.
• Communicate with guests and other employees regarding different merchandise.
• Stocks the gift shop and sets up displays or arranges merchandise on counters, tables, racks to promote sales.
• Accurately cash out items to ensure correct item count/ inventory.
• Keeps the gift shop clean and orderly by cleaning up and folding different articles of clothing.
• Operate a POS station.
• Perform other duties as assigned.

QUALIFICATIONS

• Ability to properly and safely operate equipment used.
• Provide great customer service in person as well as over the phone. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• Multi-tasking between helping existing guests with their needs and looking out for other guest who may need help.
• Demonstrated ability to work independently.
• Ability to communicate effectively with public, guests and staff members.
• Must be firm, fair, consistent and courteous in order to gain the respect and cooperation of the public and employees.
• Must have a positive attitude and good communication skills in order to fully cooperate with other employees in a team effort, and adhere to rules and regulations to ensure successful operation of a facility.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

• Ability to stand or sit for long periods of time.
• Able to lift and drag up to 50 pounds unassisted.
• Ability to bend, squat, kneel, reach, stretch, and climb without any difficulty.     
• Ability to effectively work at different heights.
• Works in tiring or uncomfortable positions for long periods of time.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Able to work in team environment as a team member and as team leader.
• Must work in environmental conditions that include, but not limited to: wet and humid environments, indoor environmental conditions with up to 90% humidity and temperatures ranging from 70F to 120F,  and possible exposure to chemicals, fumes, dirt, odors, waste, and dust.
• Uniformed position.