Night Guest Services Representative - WoodSpring Suites Sulphur - Lake Charles
WoodSpring Suites is looking for a Night Guest Services Representative to be responsible for ensuring a safe, welcoming, and well-maintained environment for all guests during overnight hours. This is an onsite role with the option to live on property, providing added convenience and immediate availability for guest service and property support needs.
Responsibilities
Greet guests, process check-ins and check-outs, and handle overnight guest inquiries.
Perform nightly audit procedures, including balancing and reconciling the day’s transactions.
Conduct property walks to ensure safety, cleanliness, and security standards are met.
Respond promptly to guest concerns, service needs, and emergency situations.
Answer phones, manage reservations, and provide accurate hotel information.
Maintain lobby, front desk, and common areas in a clean and orderly condition.
Assist with light housekeeping or maintenance tasks as needed to support guest satisfaction.
Serve as an onsite presence for safety and operational needs throughout the overnight shift.
Comply with all WoodSpring Suites policies, brand standards, and safety procedures.
Qualifications
Experience in hotel or a related field preferred.
High school diploma or equivalent required.
Strong interpersonal and communication skills.
Dependable and able to work independently overnight.
Basic computer knowledge (training provided on hotel systems).
Must be fluent in English.
Must be able to pass a background check
Physical Requirements
The physical demands described here are representative of those that must be met by an employee with or without accommodation to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands to handle or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl, talk, and hear.
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Repetitive movement of hands, arms and legs, sweeping, vacuuming, mopping, wiping, pushing, and lifting.
The employee must occasionally lift and/or move up to 25 pounds.
Exposure to adverse weather conditions, hazardous chemicals, odors, dirt and dust.