Guest Service Supervisor

Guest Service Supervisor

The 5 Senses Culture:

At 5 Senses, we ignite the five senses of our guests and team members through genuine acts of hospitality. Our mission is to touch hearts, welcome all, add flavor to experiences, and help our team smell success. Join us in redefining hospitality.

Key Responsibilities:

• Deliver professional, efficient, and courteous hospitality to guests and team members.
• Train and develop team members, leveraging strong communication skills.
• Assist the Guest Service Manager (GSM) with scheduling, paperwork, coaching, recognition, and compliance with best practices and brand standards.
• Resolve guest concerns promptly and effectively, keeping business objectives in mind.
• Lead the team to anticipate guest needs and proactively offer services.
• Maintain open communication with department heads to ensure timely resolution of guest and team needs.
• Organize the work area and follow up on issues until fully resolved.
• Monitor daily brand service scores, communicating results to the team and taking action to exceed brand averages.
• Utilize a Property Management System (PMS) to enhance the guest experience by understanding room rates, amenities, and local attractions.
• Participate in the Property's Manager on Duty program and embody the role of a property leader.
• Ensure the team attends mandatory meetings and completes all required training promptly.

Experience for Success:

• 1 year of Front Desk Guest Service experience required.
• High school diploma or equivalent.
• Familiarity with reservation systems.
• Desire to thrive in a fast-paced, interactive environment.
• Strong written and verbal communication skills; additional languages are a plus.

The Good Stuff:

• Opportunities for career growth through structured development programs.
• Competitive medical, dental, and vision benefits.
• Wellness and commuter stipend.
• Vacation PTO plan and paid sick days.
• 7 paid holidays.
• Free nights at our hotels.
• Monthly team-building events and recognition.
• Daily pay (RAIN).

The Fine Print:

5 Senses Hospitality Management is an equal opportunity employer, committed to diversity and inclusion in the workplace. We provide equal employment opportunities to all applicants without regard to race, color, religion, sex, national origin, age, disability, or genetics. Our commitment includes compliance with applicable state and local laws governing nondiscrimination in employment. We also prohibit workplace harassment based on any of the aforementioned categories.