Guest Service Representative (open availability)

Job Description:

We are seeking a friendly and professional Hotel Guest Service Representative to join our team. As the first point of contact for guests, the Front Desk Agent plays a key role in ensuring a positive experience. If you have excellent communication skills, enjoy working with people, and have a passion for hospitality, we'd love to hear from you!

Key Responsibilities:

• Greet and welcome guests upon arrival in a friendly and professional manner.
• Check guests in and out of the hotel, ensuring all necessary paperwork is completed and payments are processed.
• Handle guest inquiries and resolve any issues or complaints promptly and efficiently.
• Answer phone calls and respond to emails, providing information about the hotel, services, and local attractions.
• Maintain a clean and organized front desk area.
• Ensure guest information is accurately entered into the hotel management system.
• Manage reservations and assist with bookings, including cancellations or changes.
• Assist with the coordination of room service as needed.
• Ensure hotel policies and procedures are followed, including security protocols.
• Communicate with housekeeping and maintenance staff to ensure guest satisfaction.
• Promote hotel services and amenities to enhance the guest experience.
• Handle cash, credit card transactions.

Requirements:

• Strong communication skills (both verbal and written).
• Ability to multitask and stay organized in a fast-paced environment.
• Basic computer skills, with experience using hotel management software a plus.
• Excellent problem-solving skills and ability to remain calm under pressure.
• Availability to work flexible hours, including morning, afternoons, nights, weekends, and holidays.

Benefits:

• Competitive salary.
• Opportunities for career growth and advancement.
• Employee discounts.
• Health benefits.

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