Guest Service Representative

We are looking for a friendly, professional, and reliable Front Desk Agent to join our team. As the first point of contact for guests, you’ll play a vital role in delivering excellent customer service and ensuring smooth daily operations at the front desk.

• Greet and welcome guests in a warm, friendly, and professional manner

• Check guests in and out of rooms efficiently and accurately

• Manage reservations and room assignments using our booking system

• Handle guest requests, complaints, and inquiries promptly and professionally

• Maintain a clean and organized front desk area

• Answer phones and direct calls as needed

• Process payments and maintain accurate records

• Communicate effectively with housekeeping, maintenance, and other departments

• Uphold company policies and ensure guest satisfaction at all times

  
  

  
  

  Qualifications

  • Previous front desk, receptionist, or customer service experience preferred

  • Strong communication and interpersonal skills

  • Ability to multitask in a fast-paced environment

  • Familiarity with hotel booking systems (preferred but not required)

  • Basic math and computer skills

  • Professional appearance and demeanor

  • High school diploma or equivalent

    
    

    
    

    Schedule

    • Day/Evening/Night shifts, weekends, and holidays 

    
    

    
    

    Benefits:

    • Health insurance, paid time off, 401(K)

    • Opportunities for growth and advancement

    • Supportive and friendly work environment

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