Guest Service Representative

The Staybridge Suites – Racine Mount Pleasant has an exciting opportunity for a Guest Service Representative for a brand-new property!

The 88 suite extended stay property is located at 7430 Washington Ave. in beautiful Mount Pleasant, WI. Opening soon, the hotel will be the premier extended stay property in the market.

Job Description Summary

Guest Service Representatives represent the hotel throughout all stages of the guest’s stay by working with all hotel personnel to ensure every guest experiences superior customer care. Their responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay and smooth checkout

Essential Duties: 

• Ability to communicate with public, hotel staff, and management in a professional manner.
• Knowledge of surrounding areas and local events.
• Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures.
• Ability to properly secure guest information.
• Ability to learn safety, emergency, and accident policies and procedures.
• Skilled in the use of front office equipment.
• Knowledge of proper telephone etiquette.
• Ability to work a flexible schedule, including weekends and holidays.

Specific Requirements of this role: 

• Maintain an inventory of vacancies, reservations, and room assignments
• Possess a working knowledge of the reservations department
• Take same day reservations and future reservations when necessary
• Know cancellation procedures
• Know room locations, types of rooms available, and room rates
• Register arriving guests and assigns rooms
• Coordinate room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms
• Coordinate guest room maintenance work with the engineering and maintenance division
• Use persuasive selling techniques to sell rooms and to promote other services of the hotel
• Know daily activities and meetings taking place in the hotel
• Report any unusual occurrences or requests to the manager or assistant manage
• Manage and resolves all guest complaints in a professional and courteous manner
• Process guest check-outs and handles monetary transactions
• Maintain customers’ privacy
• Maintain a high level of professional appearance and demeanor
• Perform other duties as assigned

Qualifications

• High school diploma or equivalent.
• Previous hotel-related experience preferred.
• Opera PMS experience Ppeferred

 Â·        EEO/AA Employer Disclosure: Legacy Hospitality Management is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status.