Guest Service/Front Desk Representative

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The Home2 Suites by Hilton is looking for a part-time Guest Service/Front Desk Representative.  Come and join our team!!!

This position sets the tone for the entire guest experience and potentially impact the entire brand. Your genuine warmth, helpful nature and ability to rise to every occasion is key. This can range from cheerfully greeting the excited family on a vacation adventure to handling our valued road warriors requests with prompt courtesy.

As a Guest Service/Front Desk Representative, you'll have many opportunities to brighten someone’s day.

ESSENTIAL JOB FUNCTIONS:

  • Provide that critical first impression to our guests and have a natural passion for delivering exceptional service.
  • Welcome and serve guests in person and over the phone every day.
  • Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently.

REQUIRED SKILLS AND ABILITIES:

  • Excellent communication skills; both verbal and written.
  • Flexibility in the schedule; hours vary and may include working holidays, weekends and alternate shifts.
  • Knowledge of basic computer functions & technology. Brand system knowledge a plus.
  • Ability to multi-task and prioritize.
  • Position requires standing for extended periods of time, walking and occasionally lifting up to 20 pounds.
  • Must have a flexible work schedule: May include nights, weekends and holidays.
Home 2 Suites by Hilton - Frederick MD is an EEO employer - M/F/Vets/Disabled
 
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