Guest Service Agent / Crowne Plaza Hotel Burr Ridge IL

Joining our team means being a part of a culturally diverse, and dynamic group of people. We are focused on creating lasting memories. You will find your work rewarding as YOU make the difference to each of our guests. This is a place where friendships blossom and careers soar. As a company, we continue to grow. We hope you’ll grow with us and BECOME A MAVERICK! We have Part time and Full Time available. 

Guest Service Agent's responsibilities include, but are not limited to;

Responsible for overseeing activities of the entire hotel during the shift while mandating the Front Desk.

• Have one year of hotel, customer service and/or sales experience. * Special consideration will be given to those who exhibit a proven track record of exemplary customer service/sales performance in other business fields with strong leadership abilities, excellent oral and written communication skills, proficient computer skills to include Word, Excel, Adobe and guest, and employee-centric management practices.*
• Be incredibly friendly, customer-centric, love to smile and have knowledge of the local area.
• Have good computer skills and brand POS experience. Knowledge of OPERA is a PLUS!
• Register guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals. Greets, registers, and assigns rooms to guests. Answers phone in a prompt, efficient, and friendly manner.
• Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction. Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction.
• Completes daily paperwork to include cashing out, documenting all adjustments, miscellaneous postings, paid-outs, charges, and check-outs.
• Assists with sales and marketing efforts as directed by the Director of Sales and General Manager.
• Provides a professional image at all times through appearance and dress.
• Executes policies and procedures for the front office, including following rate programs
• Responds to emergency situations and immediately notifies FOM, Chief Engineer and General Manager, when appropriate
• Communicates events and issues to the management team 
• Assists in maintaining and safe and secure environment; reports suspicious persons, activities and/or hazardous conditions to upper Management .
• Reports any unsafe work conditions to Chief Engineer and Front Office Manager.
• Maintain clean and organized work area.     
• Flexible work schedule to include weekends and holidays
• Other duties, as assigned by Supervisor or Management 
•  We are ab EEO employer