Hotel Guest Service Agent

COMPENSATION: $19, occasional tips

HOURS: Variable, flexible, part time, about 24-30 hours a week, includes evenings, some weekends, and occasional mornings.

Join our elite Guest Services team at 250 Main Hotel and represent the captivating Midcoast of Maine. We are seeking a charismatic individual to help us make every guest feel at home. If you're a mindful soul who loves dressing chic and being active, especially weekends, evenings, and holidays, we want you! Envision yourself in a trendy, art-filled atmosphere, reminiscent of a gallery, where you'll engage with fascinating people from all walks of life. Elevate your career and your surroundings! 

Any worldly experience or experience in the service industry translates well. This job is similar to restaurant work, but more upscale and administrative. Position includes processing Arrivals, Departures, Reservations, Emails, Concierge Work, Bartending, Kitchen Duties, Cleaning, and Caring for Appearance/Design. Experience on hotel front desk or reception of course preferred, but not necessary.

Shift times and hours will vary. Lots of fun perks! 

Opportunity for year-round or seasonal. 

Introduction:

We are seeking a friendly and professional Guest Service Agent to join our team at our hotel. The Guest Service Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay, including breakfast and/or bartending beer and wine. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Manage reservations and check guests in and out using a computerized system

• Handle guest requests, such as area directions or making restaurant reservations

• Assist with check-in and check-out processes, including handling payments and issuing keys

• Answer phone calls and respond to online inquiries in a timely and professional manner

• Attend breakfast and/or bartending for beer and wine social

• Handle guest complaints and concerns with grace and professionalism

• Perform light cleaning duties and restocking 

• Other duties as assigned

Qualifications:

• Previous experience as a guest service representative or in a customer service role is preferred

• Strong communication and interpersonal skills

• Ability to multitask and handle a high-volume workload

• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems

• Flexibility to work evenings, weekends, and holidays as needed

Some Perks:

• Competitive salary

• Employee discounts on hotel rooms and amenities

• Opportunities for advancement within the company

• Professional development opportunities

• Positive and supportive work environment