Guest Engagement Specialist

Introduction:

We are seeking a dynamic and experienced Guest Engagement Specialist to join our team and help oversee the front desk and guest experience operations of our hotel. The Guest Engagement Specialist will be responsible for managing a team of guest engagement agents, ensuring that all tasks are completed efficiently and to the highest standards, and providing excellent customer service to guests. The successful candidate will have strong leadership and communication skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Help manage and lead a team of guest engagements agents, including scheduling and training

• Oversee the daily operation of the front desk, including handling guest check-ins, check-outs, and requests

• Ensure that tasks are completed efficiently and to the highest standards, including maintaining a clean and organized lobby area and adhering to safety protocols

• Provide excellent customer service to guests, including assisting with questions and needs, handling complaints and concerns and responding to reviews

• Monitor and maintain inventory levels, including ordering and restocking as needed

• Complete daily financial and operational tasks, such as reconciling the register and completing shift reports

• Other duties as assigned

Qualifications:

• Previous experience in guest service in the hospitality industry preferred

• Strong leadership and communication skills

• Ability to multitask and handle a high-volume workload

• Proficiency with computer systems and software, such as Microsoft Office and property management systems

• Flexibility to work evenings, weekends, and holidays as needed

Perks:

• Competitive salary

• Paid time off

• Medical, dental, and vision insurance

• 401(k) retirement plan (US only), Employer RRSP match (Canada only)

• Professional development opportunities

• Positive and supportive work environment

Please visit our careers page to see more job opportunities.