General Manager

The General Manager is the life-blood of our organization. An amazing GM takes an average park and makes it a top-performing park. An amazing GM has the opportunity to mentor and uplift young adults within the community and prepare them for success in future endeavors. An amazing GM can promote positivity and safety within the park and community. This job is more than just being a store manager.

Executing strategy and driving results at the park level is the key to success at Slick City. Slick City GMs run their businesses like owners and drive company initiatives. This is a full time, salaried position that reports to a Regional Team.

The GM will be assigned a park and be responsible for all events, including but not limited to birthday party bookings, T&D, park budget, and reading P&L statements. The GM will be responsible for meeting and exceeding corporate goals in their park, by driving profitability, upholding/adhering to company standards, and putting a consistent emphasis on positive guest experiences.

Requirements

• Associates or Bachelor’s degree or equivalent experience.

• Over four years of experience in a related field

Key Responsibilities

• Enforcing safety and cleanliness

• Overseeing performance of the team

• Leading the team to meet and exceed goals while taking responsibility for outcomes

• Ensuring the best customer service in the region

• Upholding company and industry safety and sanitation standards

• Motivating the team to meet company goals and promote a culture of positivity

• Managing park P&Ls to ensure park’s profitability and efficiency

  • Placing an emphasis on positive guest experiences in order to ensure positive traffic year-over-year

  • Enforcing park rules to uphold a safe, family-friendly environment

  • Overseeing operations of the park, including cash and sales control; party management and set-up, inventory management and park opening/closing procedures

  • Being accountable for everything that transpires in the park, including but not limited to sales, safety, cleanliness, and any injuries/incidents that may occur at park

  • Reporting bad news immediately – always be transparent in your work

  Deliverables

  • A safe park

  • Positive traffic year-over-year

  • Meeting or exceeding company goals (e.g., birthday parties, membership sales, events)

  • A positive reputation in the community

  • Develop talent within the park

  Core Competencies and Behavioral Examples/Expectations

  • Urgency –Execute tasks quickly and efficiently

  • Accountability – Take responsibility for all events that occur at their park

  • Flexibility – Be able to adapt to any new task or goal set by corporate

  • Execution – Prioritize tasks in order of importance and execute them in that order

  • Relationship Building – Manage relationships with team members and reach out to other GMs in order to learn additional skills so you develop further as a leader

  • Courage – Firmly but kindly have difficult conversations with team members when they are underperforming, and work to develop a plan of action to rectify the situation

  • Communication – Keep an open and honest dialogue in order to keep park running smoothly

  • Performance Management – Manage team performance and ensure that company goals and policies are being met and followed, respectively

  • Talent Management – Mentor Assistant Managers and Team Members

  • Collaboration – Work with other GMs and reach out to Regional Team for assistance with projects