General Manager - Holiday Inn Express Chillicothe East

Position Summary: The Hotel General Manager at Ivy Hospitality is responsible for overseeing the day-to-day operations of a select service and extended stay hotel, ensuring the highest levels of guest satisfaction, financial performance, and team engagement. This role requires a dynamic leader who is hands-on, collaborative, and inclusive, embodying Ivy Hospitality's core values.

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Essential functions: Reasonable accommodations may be made to enable individuals with

disabilities to perform the essential functions.

● Oversee all hotel operations, including front desk, housekeeping, maintenance, and food and beverage (if applicable).

● Ensure compliance with brand standards and Ivy Hospitality policies.

● Monitor and manage daily financial performance, including budgeting, forecasting, and cost control.

● Effectively manage and control all operational expenses including labor, overtime, supplies etc., enforce procurement guidelines, and seek and implement cost saving strategies.

● Lead, mentor, and develop a team including Assistant General Managers, Executive Housekeepers, Maintenance Technicians, and F&B staff.

● Foster a positive, inclusive, and collaborative work environment.

● Conduct regular performance reviews, provide coaching, and implement professional development plans.

● Ensure exceptional guest service standards are consistently met.

● Address and resolve guest complaints and issues promptly and effectively.

● Monitor guest feedback and implement improvements to enhance guest satisfaction.

● Collaborate with sales and revenue leaders to develop and execute strategies to maximize occupancy and revenue.

● Participate in local market sales activities and community events to promote the hotel.

● Analyze market trends and competitor performance to inform pricing and promotional strategies.

● Ensure the hotel complies with all local, state, and federal regulations.

● Implement and monitor health and safety protocols to ensure a safe environment for guests and staff.

● Maintain accurate records and documentation as required by law and company policy.

Qualifications:

Education: College of higher level education

● Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred.

● Minimum of 3 years of progressive hotel management experience, preferably within Hilton or Marriott brands.

● Proven leadership skills with the ability to inspire and motivate a diverse team.

● Strong financial acumen and experience with budgeting, forecasting, and cost control.

● Excellent communication and interpersonal skills.

● Ability to work collaboratively with sales, revenue, and other hotel departments.

● Hands-on management style with a commitment to delivering high-quality guest experiences.

This description is a summary of primary responsibilities and qualifications. The job description is not

intended to include all duties or qualifications that may be required now or in the future.