General Manager (GM)

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Job Summary:

At Urban Furniture Outlet, we relate our success directly to the strength of our management team. To continue operating at our high standards, we’re seeking a results driven and dynamic general manager who’s a born leader. This person should have experience in overseeing business operations in a retail and/or warehouse setting. The ideal candidate will be an expert communicator with a strong attention to detail and can effectively delegate responsibility and collaborate across a range of departments. Ultimately, the general manager should be driven by a desire to lead our business to maximum productivity and efficiency while in alignment with our company values and vision.

Objectives of this role:

  • Develop strategic plan for optimized productivity
  • Review and improve organizational effectiveness by developing processes, overseeing employees, establishing a highly motivational work environment, and implementing innovative changes
  • Adhere to company standards for excellence and quality
  • Lead and manage the performance of multiple store locations to achieve sales targets and operational goals
  • Foster a culture of continuous process improvement by identifying areas for enhancement within operations
  • Conduct regular site visits to enhance performance, provide feedback, and ensure compliance with company standards
  • Seek out opportunities for expansion and growth by developing new business relationships
  • Provide guidance and feedback to help others strengthen specific knowledge/skill areas

Responsibilities:

  • Oversee day-to-day operations, assign weekly performance goals and ensure their completion, and accomplish your own goals
  • Recruit, onboard, and train high-performing employees to achieve objectives for sales, profitability, and market share
  • Maintain project timelines to ensure tasks are accomplished effectively
  • Exceptional leadership skills with experience supervising diverse teams
  • Develop, implement, and maintain budgetary and resource allocation plans
  • Delegate responsibilities to the best-qualified employees and enforce all policies, procedures, standards, specifications, guidelines, training programs, and cultural values
  • Resolve internal staff conflicts efficiently and to the mutual benefit of all involved

Required skills and qualifications:

  • Proven success in a managerial role
  • Strong decision-making ability
  • Excellent communication, collaboration, and delegation skills
  • Proven ability to develop and achieve financial plans
  • Ability to motivate and lead employees, and hold them accountable
  • Strong working knowledge of operational procedures

Preferred skills and qualifications:

  • Bachelor’s degree (or equivalent) in business management or related field
  • Experience in conducting performance evaluations
  • Working knowledge of human-resources processes
  • Experience in retail and/or operational management 

Benefits: 

  • Health Insurance
  • Dental Insurance
  • Life Insurance
  • Paid Time Off
  • Paid Holidays
  • Employee Discount Program
  • 401K Plan

Compensation:

  • Negotiable Based on Experience. Base Salary, plus Sales Performance Based Bonus Component
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