General Manager (GM)

Job Summary:

At Urban Furniture Outlet, we relate our success directly to the strength of our management team. To continue operating at our high standards, we’re seeking a general manager who’s a born leader. This person should have experience in overseeing business operations in a retail and/or warehouse setting. The ideal candidate will be an expert communicator with a strong attention to detail and can effectively delegate responsibility and collaborate across a range of departments. Ultimately, the general manager should be driven by a desire to lead our business to maximum productivity and efficiency while in alignment with our company values and vision.

Objectives of this role:

• Develop strategic plan for optimized productivity
• Review and improve organizational effectiveness by developing processes, overseeing employees, establishing a highly motivational work environment, and implementing innovative changes
• Adhere to company standards for excellence and quality
• Seek out opportunities for expansion and growth by developing new business relationships
• Provide guidance and feedback to help others strengthen specific knowledge/skill areas

Responsibilities:

• Oversee day-to-day operations, assign weekly performance goals and ensure their completion, and accomplish your own goals
• Recruit, onboard, and train high-performing employees to achieve objectives for sales, profitability, and market share
• Maintain project timelines to ensure tasks are accomplished effectively
• Develop, implement, and maintain budgetary and resource allocation plans
• Delegate responsibilities to the best-qualified employees and enforce all policies, procedures, standards, specifications, guidelines, training programs, and cultural values
• Resolve internal staff conflicts efficiently and to the mutual benefit of all involved

Required skills and qualifications:

• Proven success in a managerial role
• Strong decision-making ability
• Excellent communication, collaboration, and delegation skills
• Proven ability to develop and achieve financial plans
• Ability to motivate and lead employees, and hold them accountable
• Strong working knowledge of operational procedures

Preferred skills and qualifications:

• Bachelor’s degree (or equivalent) in business management or related field
• Experience in conducting performance evaluations
• Working knowledge of human-resources processes
• Experience in retail and/or operational management