General Manager - Black Bear Diner - Pleasanton

Position Summary

The General Manager is responsible for leading all aspects of the restaurant’s operations to ensure exceptional guest service, operational efficiency and profitability. This role ensures that the Black Bear Diner brand standards for food quality, guest experience, safety, and cleanliness are consistently met while leading and developing a high‐performing team.

Key Responsibilities

• Oversee daily operations of the restaurant: front of house, back of house, service, and kitchen.
• Ensure guest service meets or exceeds Black Bear Diner standards: greet guests, monitor service flow, address guest feedback and resolve issues promptly. 
• Ensure food preparation, presentation, and portions adhere to company specifications and quality standards. 
• Maintain and control inventories (food, beverage, supplies), ordering only from approved vendors, ensuring cost controls. 
• Manage labor schedules using approved guidelines: post schedules ahead of time, adjust labor to sales volume, monitor break compliance.
• Financial management: review P&L statements, analyze food cost, labor cost, other controllables; take corrective actions to meet financial objectives. 
• Protect company assets: cash controls, adherence to asset protection procedures, inventory reconciliation.
• Maintain facility condition: implement preventive maintenance program for equipment and building, ensure housekeeping standards are met inside and out. 
• Ensure compliance with health, safety, and regulatory requirements (food safety, employee safety, local health department, liquor license if applicable). 
• Lead, train, motivate and develop management team and hourly staff: hiring, onboarding, performance reviews, promotions, coaching.
• Floor leadership: engage with guests, support during peak times—be visible and hands‐on. 
• Marketing & community involvement: assist with local store marketing initiatives to drive traffic and brand awareness. 

Qualifications & Skills

• Minimum of 3 years’ restaurant management experience (full‐service table service preferred). 
• Strong financial acumen: experience interpreting P&L, managing cost controls, labor management.
• Proven leadership skills: hire, train, retain, and develop team members; build positive culture.
• Excellent guest service mindset – proactive, problem‐solver, mentor.
• Exceptional communication and interpersonal skills.
• Flexible availability: must be able to work nights, weekends, holidays.
• Knowledge of food safety procedures, health codes, OSHA regulations.
• Proficiency with restaurant POS systems and Microsoft Office (Excel/Word) desirable. 

Working Conditions & Physical Requirements

• Fast-paced, full‐service restaurant environment.
• Standing and walking for prolonged periods; occasional lifting of up to ~30 lbs. 
• Comfortable working with schedule flexibility including weekends, holidays, and evening shifts.

Compensation & Benefits (Example – to be customized for Pleasanton)

• Salary range: $85,000/yr
• Bonus/incentive structure tied to performance (sales, cost, guest satisfaction).

Standard benefits: paid time off, health insurance