General Manager

Hilton Garden Inn Pittsburgh Downtown located near Market Square is looking for an experienced General Manager to lead their team. Hilton is ranked #1 on Fortune's Best Companies to Work For® in the U.S. list, offering exclusive global Team Member travel perks and discounts. This property is locally owned and operated by Piatt Companies, an established, family-owned management group with a portfolio of newly constructed, renovated and well-maintained properties across Western PA. A career with Piatt Hotel Group offers pathways for new responsibility, career advancement and continuous learning for Team Members at every level. Enjoy competitive benefits, PTO, holidays and paid training.

The General Manager is responsible for overseeing the day-to-day operations of the hotel and will play a significant role in revenue management, sales, rooms operations, and food & beverage.  The general manager administers, directs, and controls the operations of the hotel and will be accountable for achieving budgeted revenues/profits, while maintaining the operational and service standards of Piatt Hotel Group.

Essential functions of the position include:

• Train and guide associates and managers in each department. 
• Possess full knowledge and understanding of our company's handbook, SOPs, and processes; adhere to and enforce those in a fair and consistent manner.
• Provide disciplinary action when necessary.
• Take immediate action on problems that are encountered in the hotel.
• Promote teamwork and associate morale.
• Ensure that the proper recruiting, interviewing, screening, reference checking, and hiring procedures are followed.
• Generate the annual hotel budget and monitor the period profit and loss statement.  Monitor department salary and hourly wage structure.
• Review, approve, and make final decisions on all terminations.
• Assist other leadership team members and/or managers when needed.
• Resolve all service issues via written communication or phone calls to the complete satisfaction of hotel customers.
• Recognize associates for demonstrating outstanding service initiative with guests and fellow associates.
• Participate in developing the hotel's direct sales plan/pricing strategy.  Ensure group-meeting arrangements are completed and executed.
• Review inventory control and selling strategy daily.
• Ensure accounting policies are in place.
• Perform hands-on duties as needed to deliver guest services.

Required Skills:

• Should be highly organized, have strong oral and written communication skills
• Ability to work autonomously and sell effectively
• Outstanding people skills
• Excellent business and analytical skills
• Trustworthy and results-driven
• Proficiency in Microsoft Office, including Excel, Word, Outlook, Teams and PowerPoint
• Willingness to participate in community driven events, charities, chamber of commerce and other local organizations

Education and Experience:

• High School diploma or general education degree (GED) required
• Two- or Four-year degree preferred (or equivalent combination of education and experience)
• Minimum of five years prior/current General Manager experience
• Previous experience running a hotel with Food & Beverage outlets and event space is a plus
• Proven track record in sales and RevPar growth
• Strong understanding of profit and loss statements
• The ability to handle multiple tasks in a fast-paced business environment

Benefits:

We offer a competitive benefits package including 401(k) with match, Medical, Dental, Vision, Paid Time Off (PTO), Paid Holidays, Paid Parking, Paid UFC GYM Membership and Team Member Travel Discounts.

Equal Opportunity Employer