General Manager

Summary

Responsible for the upkeep and the efficient, profitable operations of the hotel by providing a safe, clean, environment where employees provide, and guests experience, flawless customer service that is legendary throughout the industry.

Essential Job Duties

Hotel Profitability:

Ensures the attainment of established budgeted goals for all departments of Hotel

?      Monitors compliance with labor standards and staffing guidelines by all departments

?      Monitors compliance with annually established room rate plan

?      Monitors operating expense tracking system for all departments

?      Administers approved incentive programs

?      Conducts required meetings (ex. Daily Huddle, weekly staff) to ensure interdepartmental communication and coordination of mutual goals

?      Audits departmental procedures and performance.  Modifies procedures as needed.

?      Monitors rooms inventory and merchandising procedures.

?      Conducts quarterly rate surveys of competitive hotels and monitors program for competitive analysis and price-value assessment

?      Monitors and ensures compliance with amenity programs, franchise and company standards, as well as promotional materials

?      Assures compliance with established Manager On Duty (M.O.D.) Program

?      Participates in scheduled meetings as required by corporate. This includes revenue management, safety, budget, sales & regional operations meetings

Asset Management:

Exceeds Brand and/or Baywood quality standards ensuring a favorable franchise inspection grade for the property

?      Submits annual Capital and Repair & Maintenance (R&M) budgets for approval by Corporate Office

?      Ensures completion of all approved Capital and R&M items, coordinating with Regional Operations Manager and Manager of Purchasing

?      Conducts daily inspections of guest rooms to ensure housekeeping is meeting/exceeding cleanliness standards

?      Conducts bi-weekly property inspections and approves action plans to include time-table to resolve problems

?      Attends Asset Management meetings

Guest Satisfaction/Public Relations:   

Promotes guest satisfaction in an effort to obtain repeat business of leisure and business markets

?      Evaluates all guest complaints and ensures corrective action is taken by department heads

?      Monitors guest responses, responding as needed; executes action plan to correct issues

?      Hosts social events/receptions as required by the Brand and/or Baywood Hotels

?      Plays active role in community through affiliation with various community organizations to promote and maintain positive image for hotel

?      Participates in the BEAR (Baywood Hotels’ Education And Reach Initiatives) activities and other company sponsored community service & fundraising events

Human Resources:  

Ensures employees are provided with the necessary structure, motivation and training to satisfy their needs and achieve organizational goals

?      Interviews, selects, trains, and counsels associates  

?      Ensures that all new hires are given the proper onboarding experience

?      Ensures that staff is properly trained by their managers

?      Ensures adequate staffing levels are maintained, adhering to budgetary and staffing guidelines

?      Ensures compliance of all department heads with goal-oriented job descriptions and reviews goals with each individual

?      Maintains associate files, ensuring all documents are current (including job descriptions and version of handbook)

?      Ensures that performance evaluations are being issued as required by corporate

?      Encourages promotion from within, associate engagement and development through goal setting, employee training and participating in all corporate mandated associate-focused initiatives

?      Ensures hotel is in compliance with all Baywood policies, Federal and State laws with regards to all personnel practices, safety initiatives, & labor-related postings

?      Payroll processing and reconciliation

Personal Development:

Ensures continual efforts are made to increase management abilities and knowledge

?      Attends annually a minimum of one advanced management training seminar

?      Attends classes to become knowledgeable or maintain proficiency in the latest industry-related technology

?      Attends franchise & Baywood mandated training courses as required

Consistently models the behavior of a ‘Baywood Ambassador’ who:

?      Maintains a professional image, including grooming, verbiage, and body language, at all times

?      Warmly greets both guests and coworkers (using the 10/5, first & last rule) every time they come in contact

?      Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction

?      Fosters teamwork by offering assistance to others, as needed

?      Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues; reports discrepancies to the proper department

?      Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures

?      Recommends other Baywood properties to our guests, when appropriate

?      Consistently demonstrates our It’s My Pleasure service philosophy by identifying and seizing each golden opportunity to exceed guest expectations

?      Additional duties may be added at any time at the discretion of management

Skills/Qualifications

Education:

?      Bachelor’s degree in Hospitality or related field preferred; however, skills/knowledge gained through on-the-job training and previous experience may substitute for degree

Certifications / Licenses:

?      Must possess and maintain a motor vehicle operator's license in good standing

?      Brand General Manager certification preferred

Experience:

?      Minimum of 1 year experience as a General Manager in similar type & size hotel, or

?      2 years management experience (of which 1 year is in hospitality)

?      Proven track record of increasing profit (GOP) while exceeding Brand & Corporate goals for guest and associate satisfaction

?      Local market experience preferred

Additional Skills:

?      Ability to multi-task

?      Ability to communicate effectively, both written and oral

?      Bilingual (Spanish & English) preferred, depending on market

?      Ability to work the shifts required for the position

?      Ability to learn and adhere to Brand & Baywood Hotels’ standards

?      Ability to take information from various sources and determine a responsible course of action

?      Ability to understand interdepartmental relationships

?      Ability to operate office equipment and industry specific software (M3, PMS) 

?      Ability to remain calm during stressful situations

?      Ability to motivate and lead a team

?      Ability to read, interpret and analyze financial reports, P&L Statements, Sales & Marketing reports

?      Proficient in Microsoft Office

?      Proficient in Google Apps for Work preferred

Physical Demands

?      Walking and Standing: 45 -55%

?      Sitting: up to 50%

?      Bending, Stooping, Reaching: Occasionally

?      Lifting, Push/Pull: 40 lbs infrequently

?      Driving: Occasionally

?      Traveling: Infrequently

Environmental Conditions:

?      Inside: Protection from weather conditions, but not necessarily from temperature changes.

?      Outside: Transitioning from inside to outside of building and vehicle, assisting guests in varying weather conditions