General Manager

Scott Enterprises is offering an excellent opportunity to join our Team as a Hotel General Manager at our Courtyard By Marriot, Ambassador Conference Center property! We are looking for an experienced Hotel Manager to oversee the daily operations of one of our hotels as well as provide strategic direction. It is important for the hotel manager to be involved in all aspects of the hotel operations and the ideal candidate will be a team player and an effective leader, able to set examples and foster a climate of cooperation.

DUTIES AND RESPONSIBILITIES, which may include, but are not limited to, the following tasks:

• Develop, administer, and control the hotel revenue and expense budgets.
• Analyze Profit & Loss and general ledger statements. Submit P & L Variance Reports in a timely manner.
• Review and approve the hotel payroll.
• Review and approve transmittal's and other front office paperwork and reports.
• Authorize direct bill accounts and monitor the administration of accounts receivable.
• Handle key accounts; participate in joint sales calls where appropriate.
• Provide direction and input for the hotel Marketing Plan.
• Follow up as needed on the Marketing Plan. Review key accounts and coordinate with sales staff.
• Review room inventory management to ensure maximization of room revenue.
• Monitor negotiated rates.
• Ensure proper selection, training, counseling, and motivation of hourly employees. Hire, train, counsel and motivate management employees.
• Review all hourly personnel performance appraisals. Conduct all management (direct reports) performance appraisals.
• Review all hourly employee disciplinary procedures and documentation. Follow positive discipline steps, up to and including termination, to correct management employee performance deficiencies.
• Ensure an employee attitude of attentiveness and anticipation of guest needs.
• Ensure proper delivery of guest special requests.
• Meet with and solicit comments from guests on a regular basis to determine their level of satisfaction with all guest services and facilities.
• Monitor results of guest comment cards, take appropriate corrective actions on a timely basis and follow up on.
• Inspect rooms on a spot-check basis for cleanliness and proper room quality criteria.
• Ensure all employees are trained to act according to procedure in the even of an emergency or accident at the hotel.
• Ensure A viable key control program is in place in all hotel departments.
• Ensure Front Office employees follow good cash control procedures and that the security needs of the property and guests are met.
• Develop and maintain rapport with competitor hotels, City Convention and Visitors Bureau, Chamber of Commerce, lead sources, clients, etc.
• Participate in community activities, employee functions and guest events.
• Conduct regular staff meetings; participate in sales and marketing meetings as needed.
• Respond to Regional Manager’s requests. Follow up with Regional Manager on a regular basis.
• Miscellaneous duties as assigned; reasonable requests from a supervisor.

QUALIFICATIONS/EDUCATION/EXPERIENCE:

• Prior experience in hotel management and leadership development
• Ability to read, write, & communicate in one-on-one and small groups to guests and employees
• Ability to add, subtract, multiply and divide units of measure, using whole numbers, fractions, and decimals.
• Ability to use read and analyze data from a POS system.
• Ability to use common sense and reasoning in decision making.
• Ability and willingness for “on call” duty when away from work.