General Manager

Opportunity:

The owner of the magnificent Harbor View Hotel, est. 1891, located off Lighthouse Beach, the gateway to historic Edgartown Harbor on Martha’s Vineyard, has a rare and exciting opportunity for an exceptional hospitality industry professional. After a vast multiyear renovation and repositioning, the luxurious hotel’s ownership is seeking a skilled leader to oversee its operating programs including restaurants, bars, room service, amenities, private onsite catering, hotel front office, and housekeeping and high touch guest services. This is an exceptional opportunity for someone who is seeking to make a major impact and join forces with the owner and a dedicated team of hospitality professionals. The successful candidate will have a wide frame of reference in luxury hotels and restaurants, be conversant in regional and national resort hotel and food and beverage, develop and assure highly visible and positive community and jurisdiction relations, and have a strong ability to win the hearts and minds of a significant workforce, complex web of supporting vendors, local and regional business community, and local tourism and residential community.

Summary:

Working closely with the owner, chief operating officer and corporate office sales, marketing and finance team, General Manager will embrace and ensure fulfilment of the owner’s curation of services and guest experiences in the hotel’s luxury setting, alongside the operating department managers, the General Manager provides the vision, leadership and strategy to inspire our team to deliver exceptional service, accommodations and cuisine and drive financial success at the highest level in the industry. Strong communication, training skills, and problem solving in a fast-paced, high-volume setting are essential, as are exceptional skills in building guest relationships, community clientele, and entrepreneurial spirit. The hotel’s iconic location and established business flair requires that this position take the lead role in managing hands on, high touch services and a highly visible leadership approach to the guest experience and leading the hotel and restaurant’s team to create an exciting energy in the hotel and restaurants. The General Manager will amplify the luxury accommodations and dining experience through establishing a consistent guest facing presence, managing the front and back of the house atmosphere, and regularly and enthusiastically engaging with staff, management, and guests. The General Manager will help with planning and executing high-end banquet and catering operations in conjunction with the food and beverage and banquet service team. The General Manager will ensure that company properties and assets are maintained in pristine condition, stored securely and inventoried frequently. General Manager will be unwavering in inspiring resort employees and managers to the highest professional and ethical service levels consistent with the brands established training and goals and analyze and practice financial functions alongside each department manager such as reaching budget goals, monitoring labor expenses, inventory and nightly financial reporting and assisting with the payroll.

Essential Job Functions and Primary Responsibilities:

• Provide the vision, leadership, and strategy to inspire all team members to deliver exceptional facilities, hotel services, food and beverage, cuisine and drive financial success.

• Ensure that all operations at Harbor View Hotel exude operational excellence and professionalism. Guided by the Forbes Training Standards as a road map for service excellence.

• Manage all department managers and day-to-day operations to the highest standards within budgeted guidelines.

• Preserve excellent internal and external guest service.

• Recruit, train, and appraise talented personnel.

•Establish performance targets, staffing schedules, and all Front and Back of House policies and procedures.

•Lead the hotel and larger leadership teams with a clear message, sound judgement, patience, persistence, and generous feedback.

•As programs are established by the corporate office and owner, provide operational support to execute successful food and beverage programs, work to support the corporate driven revenue management strategies within tight margins, and drive profit to the bottom line with solid financial controls.

•Oversee compliance and comply with all health and safety regulations and a complex set of historic, cultural, and permitted restrictions that are unique to the Harbor View Hotel.

•Coordinate with the corporate office in support of sales initiatives, marketing initiatives, and revenue management protocols.

• Assist managers with work schedules, payroll, checkbooks, billing, ordering, inventory, and staff training.

•Plan sequence of service for large banquet events and follow through with event execution.

• Provide proactive delegation to the team, in order to achieve an organized and efficient workplace.

• Assist with management logistics, labor forecasting, inventory management, and budgeting.

• Identify and execute opportunities for guest recovery to build meaningful guest experience.

• Other applicable tasks assigned by Hotel Owner/Chief Operating Officer.

Qualifications Required:

•5-7 years of previous General Management experience in a fast-paced, high-volume atmosphere, seasonal and iconic destination setting.

•5-8 years of Restaurant Experience in a range of positions.

•Able to monitor multiple operating areas and personnel at a time.

•Excellent people skills and a positive, outgoing, and naturally happy personality.

•Excellent verbal and written communication skills that promote a positive and insightful work environment along with community relations.

•Essential computer skills including Microsoft Office, Zoom, collaborative workspaces such as Google Suite and/or SharePoint, and Point of Sale and Inventory Management systems. Ability to learn and adapt to operate within a wide variety of SAAS platforms for PMS, Purchasing, accounting, task management, and service optimization.

•Ability to handle obstacles in a positive and professional manner and to effectively communicate these problems, along with suggested solutions.

•Serv-Safe Certified

•Ability to make decisions guided by established policies and procedures.

•Legal ability to work in the U.S.

•Excellent reading, writing, and oral communication skills in the English Language.

•Ability to work a flexible workweek including nights, weekends, and holidays.

•Ability to spot and resolve problems efficiently.

•Mastery in delegating multiple tasks.

•Up to date with food and beverage and service trends and best practices.

• Business or Hospitality school degree in hospitality management or related field preferred. Formal education may be augmented with significant related leadership experiences.

Qualifications Desired:

•Previous guest relations training.

•Previous experience in working for both Corporately owned and private owned hotels.

•Previous experience in similar sized hotels.

•Previous experience working in seasonal tourism destinations.

•Four-year degree from an accredited university or college with a major in business, culinary or hospitality studies, or equivalent professional experience.