General Manager
HOLIDAY INN EXPRESS GALLERIA
Smyrna, GA
Position: General Manager
Reports To: Senior Vice President of Operations
Summary of Position:
Responsible for effectively leading and managing all operations of the hotel while achieving overall financial success. Coach,
mentor, and motivate all hotel personnel, especially department heads and create culture of exceptional guests’ and
associate’s experiences.
Requirements
• Has a minimum three (3) years of hotel management experience (1 year of General Manager)
• Effective verbal and written communication skills in English.
• Willing and able to sign Company non-disclosure and non-compete agreements.
• Willing to work weekends and holidays based on business needs.
• Possess an in-depth understanding of tools, spreadsheets, and methods for analyzing data.
• Experience in journal entries, accruals, profit and loss statements and general ledgers
• Ability to deal effectively with a diversity of individuals at all organizational levels.
General Responsibilities:
• Have an in depth understanding of and effectively execute and monitor the results of all Company Operations, Human
Resources, Accounting, Sales and Marketing, Revenue Management and Food and Beverage procedures and policies.
• Have an in depth understanding of all Franchise standards, requirements, and changes.
• Directly manage, supervise, motivate, mentor, coach and counsel all department heads.
• Serve as a support resource for all department heads.
• Ensure effective communication and collaboration between all hotel departments and Corporate Office Executives.
• Monitor and ensure completion of daily, weekly, and monthly activities for all departments of the hotel.
• Responsible for the overall success of the hotel, using strong leadership skills to drive revenue, maximize profits, ensure
quality and the highest guest experience.
• Be a Brand Champion for the hotel.
• Be a Culture Ambassador for the hotel.
Specific Responsibilities
• Demonstrate a high level of integrity, take ownership of personal and team actions, communicate effectively, promote
collaboration, nurture a positive, professional work environment, and adhere to Company Operating Procedures.
• Ensure all policies, processes and procedures within Company Operations Department are compliant.
• Conduct daily property walks and quality checks to drive exceptional service and guest satisfaction at all points of
contact, to include Guest Services, Food & Beverage and Facilities.
• Conduct guest room inspections to drive exceptional quality and guest satisfaction.
• Oversee all aspects of Company Hotels and Franchise Preventative Maintenance Programs.
• Maintain a high personal visibility throughout the property.
• Conduct daily individual meetings with each department head/manager to review prior day’s outcomes and present-day
goals.
• Conduct prescheduled weekly and monthly staff meetings.
• Oversee hotel administrative processes such as inventory, staffing, training, and budgeting/finance to ensure proper
planning and organization.
• Maximize profitability across all departments by contributing to, supporting, and implementing Company business
strategies.
• Ensure quality of product is maintained per Company minimum standards.
• Ensure high level guest and associate experience is maintained per Company standards.
• Be proficient on the use of the property management system, credit card processing, and point of sale equipment to
use and provide training.
• Analyze and evaluate hotel performance by compiling statistics such as occupancy and labor reports and guest
satisfaction index.
• Make recommendations and implement necessary changes to meet and exceed company objectives and to enhance
service and operational efficiency.
• Provide leadership support and direction to the sales team, take an active role in the preparation and implementation
of the hotel’s annual Marketing plan to capitalize on all revenue opportunities.
• Ensure good standing in the community by developing and maintaining relationships with the Chamber of Commerce,
the Convention and Visitors Bureau, other hotels, local schools, local government and other community and civic
organizations.
• Gain and maintain excellent knowledge of local competition and general industry trends.
• Maintain a relationship with Brand Area Manager.
• Ensure all Brand scores are meeting and/or exceeding Company minimum standards.
• Stay updated on Brand requirements, standards, and changes.
• Monitor and evaluate all Franchise loyalty program procedures to ensure standards are met.
• Ensure all policies, processes and procedures within Company Accounting Department are compliant with Company
Operating Procedures.
• Monitor and evaluate all accounts receivables processes to ensure timely payments are received.
• Monitor and evaluate all accounts payables payable processes to ensure timely payments are made.
• Complete bank deposits, audit cash banks and perform other accounting-related functions, as necessary.
• Actively manage the financial statement and review and critique performance in a timely fashion.
• Ensure all policies, processes and procedures within Company People and Culture Department are compliant with
Company Operating Procedures.
• Hire, train, motivate and coach team members, set goals and hold team members accountable, and provide appropriate
feedback, rewards, and recognition.
• Ensure all new associates are onboarded and thoroughly trained per Company standards.
• Ensure all associates are trained on emergency and security procedures and policies.
• Monitor and evaluate associate time keeping including associate scheduling, reviewing punches, approving weekly time
sheets and daily labor monitoring to Company labor standards.
• Provide continuous feedback and/or recognition to all direct reports.
• Assess and/or ensure regular and timely assessment and performance reviews of all hotel associates and the
processing of all personnel records.
• Fully understand and be able to perform all duties of Housekeeping Positions, Guest Services, and F&B.
• Other tasks, projects and duties when needed
Optimum Attributes:
• Willing to take responsibility and accountability for the team.
• Strong attention to detail & ability to multitask.
• Epitomize professionalism.
• Determined and motivated to meet and exceed expectations.
• Reliable, responsible, and dependable
• Highly developed verbal and written communication skills
• Motivating team player
• Active & attentive listener
• Open with praise; discreet with criticism.
• Emphatic and tolerant
• Consistent and influential
• Rational, prudent, and practical
OR