General Manager
SUMMARY:
Operates the property in a professional manner while optimizing guest satisfaction, employee morale, and hotel profitability. Directs and coordinates activities of the hotel staff to obtain optimum efficiency and economy of operations and maximize profits by performing the following duties personally or through subordinate supervisors. These duties include:
1) Coordinate and supervise sales, front office, housekeeping, maintenance, housemen, and food & beverage. Ensure that the highest standards of cleanliness, service, efficiency, teamwork and quality exist in every operation for our guest.
2) Maintain and promote positive guest relations through personal involvement and employee involvement.
3) Recruit, train and hire line-level employees. Progressively discipline and terminate employees as needed; Promote and develop employees.
4) Initiate and promote on-going training for all employees in an organized manner; Document and measure success of training.
5) Maintain positive employee morale through ongoing programs and daily motivation.
6) Direct and participate in sales effort, which includes a minimum of 40 sales efforts per week, with at least 5 outside calls in that week; Produce yearly marketing plan; Shop competitors quarterly; Involve the hotel in community affairs. Participate in CVB's; Go on sales calls as much as possible. Review sales call reports and hit lists.
in 2 Manager’s Receptions per month. (If property participates)
7) Work within the annual budget guidelines.
8) Conduct annual employee reviews; Coach and train to continually improve employee performance.
9) Maintain physical plant in good operating order; Advise Ownership if repairs or improvements are needed. Maintain attractive curb appeal.
10) Supervise nightly audit; Review reports daily and
make corrections as needed. Ensure that credit card transactions are processed
for payment nightly, that all reports required by Ownership are timely emailed/posted/faxed,
and that the computer backup has been performed.