General Manager
Salary: 70- 75k + Competitive Bonus Structure
As a General Manager at ECO Roof and Solar you must have a full understanding of sales skills required to sell restoration and out of pocket projects. This position is primarily responsible for developing and executing Commercial business plans for division and area by performing the following duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Core duties and responsibilities include the following. Other duties may be assigned.
Support for all Sales Managers in designated market
Train/coordinate training thru the year on existing products, new products, sales training and other areas as needed
Attend regular training classes/leadership trainings as required through ECO
Weekly, monthly and quarterly evaluations with Regional Sales Manager to either reduce, replace or add staff as business conditions dictate
Coordinate and manage performance reviews of management staff in local market
Create local Policy and Operations Procedures under the supervision and guidance of ECO’s Corporate Policies and Procedures head
Works with other departments within the Company to ensure current ECO policies and workflow are adhered to per company guidelines
Identify those reps that can move up in the company to either management or commercial division.
Monitor ALL Commercial Development projects to ensure successful completion and customer satisfaction.
Maintain communication with ECO’s Production Department to ensure timely performance of local builds
Develop and position communication programs to reach the target area.
Expand Residential products and services within the designated areas.
Analyzes sales successes and uses the data to forecast and plan quarterly
Create quota requirements and supervise the Regional Manager in the adherence to these plans
Evaluate complex environments to create business-related benefits and solutions.
Work with appropriate managers and other management staff as needed to meet goals of the company.
Meet weekly with Executive Management to discuss forecasts, operational procedures, production, staffing, and other topics as required.
Support division and area in Sales building activities and Profit Margin Improvement.
Review, analyze, and communicate operational results of all Commercial business segments monthly.
Prepare an annual budgeting process for the local Commercial business segment.
Meet with top customers to discuss new products, current level of customer service and other topics as needed.
Comply with Company’s attendance policy by maintaining regular and predictable attendance.
SUPERVISORY RESPONSIBILITIES:
Manages Regional Management staff. Is responsible for the overall direction, coordination, and evaluation of these units. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
COMPETENCIES:
To perform the job successfully, an individual should demonstrate the following competencies:
Intellectual
Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
Design - Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations.
Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
Interpersonal
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
External Working Relationships – Develops and maintains courteous and effective working relationships with clients, vendors and/or any other representatives of external organizations.
Leadership
Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.
Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.
Organization
Business Acumen - Demonstrates knowledge of market and competition; Aligns work with strategic goals; Analyzes market and completion and adapts strategy to changing conditions.
Cost Consciousness - Works within approved budget; Develops and implements cost saving measures.
Business Necessity – The needs of the employer may be dependent on responding to and anticipating rapidly changing external and internal demands in all aspects of how business is conducted. This may include, but is not limited to, organization structure, finances, goals, personnel, work processes, technology, and customer demands. Therefore, it may become necessary to make modifications to how business is conducted and work is accomplished, with minimal or no advanced notice to employees. Accordingly, the employee must be capable of adapting, with minimal or no advance notice, to changes in how business is conducted and work is accomplished, with no diminishment in work performance.
Safety and Security –All employees are responsible for observing safety and security procedures as applicable and reporting potentially unsafe conditions to management.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE:
Bachelor's degree (B.A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
COMPUTER SKILLS:
To perform this job successfully, an individual should have a basic knowledge of Microsoft Office Suite software; including Word and Excel. Knowledge of Email, Scheduling software, Internet software; Spreadsheet software and Word Processing software also preferred.
CERTIFICATES, LICENSES, REGISTRATIONS:
Valid driver’s license
OTHER SKILL, ABILITIES, AND QUALIFICATIONS:
Good interpersonal, communication and organization skills needed.
Demonstrated verbal and written communications skills.
Sales and marketing expertise and conflict resolution skills.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand and walk. The employee is frequently required to stoop, kneel, crouch, or crawl and talk or hear. The employee is occasionally required to sit; use hands to finger, handle, or feel and reach with hands and arms.
The employee must frequently lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly exposed to outside weather conditions.
The noise level in the work environment is usually moderate.