Part Time Night Auditor
Introduction:
We are seeking a friendly and professional Front Desk/Night Auditor to join our team at our dual-brand hotel. The Front Desk/Night Auditor will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay for both the Hilton Garden Inn and TRU by Hilton hotel simultaneously. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment. The required shift is 10pm-6am. Weekend availability required.
Opportunity for Full Time hours if you are able to cover at least two 2p-10p shifts.
Responsibilities:
- Run Night Audit in accordance with hotel's procedures and standards
- Manage reservations and check guests in and out using a computerized system
Handle guest requests, such as booking tours or making restaurant reservations
Assist with check-in and check-out processes, including handling payments and issuing keys
Answer phone calls and respond to online inquiries in a timely and professional manner
Assist with organizing and setting up events and meetings
Handle guest complaints and concerns with grace and professionalism
Perform light cleaning duties, such as wiping down counters and restocking supplies
- Stocking market and ensuring that the next shift is set-up for success
Qualifications:
- OnQ Experience is a plus!!!
- Weekend availability REQUIRED.
- At least 1 year hotel/ night auditor experience REQUIRED
Strong communication and interpersonal skills
Ability to multitask and handle a high-volume workload
Proficiency with computer systems and software, such as Microsoft Office and reservation management systems
Flexibility to work evenings, weekends, and holidays as needed
Perks:
Competitive salary
Employee discounts on hotel rooms and amenities
Opportunities for advancement within the company
Professional development opportunities
Positive and supportive work environment