Full-Time Professional Customer Service Representative

📍 Charlottesville, VA
🕐 Full-Time | Customer Support / Call Center Operations

Are you passionate about helping others and delivering outstanding service? Beck Cohen is seeking a dedicated Customer Service Representative to be the welcoming voice of our company. In this role, you'll support our customers by ensuring their needs are met with care, professionalism, and efficiency.

• Serve as the first point of contact for customers via phone, email, and other channels

• Actively listen to customer concerns, inquiries, and service needs with empathy and professionalism

• Clearly communicate information on services, pricing, and appointment scheduling

• Coordinate service appointments and dispatch technicians efficiently

• Identify customer needs and offer appropriate solutions

• Resolve customer issues and complaints promptly, aiming for first-contact resolution

• Collaborate with technicians and team members on more complex service concerns

• Maintain accurate customer records using our CRM system, ServiceTitan

• Process service orders with attention to detail

• Assist with general office and administrative tasks as needed

• Cultivate strong relationships that promote customer satisfaction and loyalty

• Conduct follow-up communications to ensure service success

• Proactively inform customers of service updates, promotions, and new offerings

• Prior experience in customer service or a related field (preferred)

• Excellent verbal and written communication skills

• Strong interpersonal and active listening abilities

• Proficient in using computers and CRM platforms  (ServiceTitan experience is preferred but training is available)

• Detail-oriented and capable of multitasking in a fast-paced environment

• A team player with a positive, problem-solving attitude

• Willingness to work occasional evenings or weekends as needed

We believe our employees are our greatest asset. We offer a supportive environment where you can grow your career and be part of a mission-driven team.

• Competitive salary + incentive pay

• Health, dental, and vision insurance

• Retirement savings plan

• Paid time off & holidays

• Ongoing training and development opportunities

At Beck Cohen, our goal is to go above and beyond for our customers—and we’re looking for someone who shares that commitment. If you’re ready to make an impact, grow with a respected company, and be part of a caring, motivated team, we’d love to hear from you.