PT PM Weekend Front Desk

Job Description

Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns. 

Essential Job Functions

• Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested. 
• Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell. 
• Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records. 
• Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue. 
• Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone. 
• Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service. 
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. 
• Maintains a friendly, cheerful and courteous demeanor at all times. 
• Performs other duties as assigned, requested or deemed necessary by management. 
• Processes all guest mail, messages and faxes by receiving, sorting, notifying and distributing to mailboxes and to guests in order to ensure the information is received by the guests in the most timely and accurate method possible.
• Contributes and maintains established information and communications sources such as department and front desk logbooks in order to enhance department communications and operations. 
• Aids other employees and departments to contribute to the best overall performance of the department and the hotel. 

Knowledge, Skills, and Abilities

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to work in a fast-paced environment and be proactive to anticipate guest needs. 
• Capable of multitasking to answer phones, attend to guests, and other tasks. 
• Strong attention to detail to spot errors in transactions, room bookings, etc., as well as safety issues or hazards around the hotel. 
• Must be proactive in problem-solving and proactive in anticipating guest needs. 
• Capable of efficient time management. 
• Possess sound judgment and decision-making skills. 
• Capable of being resourceful, highly organized, and customer focused.  
• Be an ambitious, energetic team player with a drive to grow in the career in hospitality. 
• Must be able to work in a fast-paced environment. 
• Must be able to understand and follow verbal/written instructions and communicate both verbally and in writing. 
• Must be willing to assist co-workers with their job duties. 
• Must be able to learn new tasks quickly and thoroughly.   
• Must follow all appropriate policies and procedures. 
• Must possess excellent organizational skills. 
• Must be able to meet personal appearance and cleanliness or hygiene standards.    
• Must be able to effectively manage time.  
• Must have excellent work history and attendance record.
• Must be able to work flexible hours, weekends, and holidays.

Education and Experience

• High school diploma or equivalent required. 
• 1+ years Front Desk Agent experience preferred. 
• Experience with computer systems and office equipment required. 

Physical Requirements

• Must be able to endure long periods of standing and walking. 
• Must have close visual acuity to perform an activity such as: preparing and analyzing data and figures, transcribing, viewing a computer terminal, and extensive reading. 
• Must be able to repeatedly bend and kneel while reaching below waist height at the front desk. 
• Must be able to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. 
• Must possess good dexterity of hands/fingers, such as for gripping, pinching, writing, and typing. 
• Must be able to endure constant repetitive movement (typing, writing, etc.) for long periods of time. 
• Must be able to communicate verbally to guests and comfortably use a phone system. 
• Must be able to adequately move about the hotel area to complete tasks.

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