Frontline Support Worker - Casual

Position Status: Casual (On call relief staff for a 24/7 operation)

Location: West Kelowna, BC

Hours of Work: 10-hour shifts offered with the following times: 6:30 am - 4:30 pm, 12:00 pm - 10:00 pm, 8:45 pm - 6:45 am. Required availability includes at least one shift from each time slot per week.

Rate of Pay: $27.54 to $31.61

Are you passionate about providing support, security, and advocacy to women and their children who are at risk of or fleeing domestic abuse? The Kelowna Women’s Shelter Transition House in West Kelowna is seeking a dedicated casual Frontline Support Worker to join our team. In this role, you will play a crucial part in offering information, education, crisis intervention, and temporary housing to women and children in need.

Position Duties:

• Answer incoming calls, provide support, and screen potential clients.
• Admit and discharge women, assess risk, create safety plans, and orient new clients.
• Provide active listening, clarification, needs assessment, and goal setting.
• Ensure safety and comfort of women and children and facilitate and resolve conflicts.
• Arrange transportation and perform household tasks.
• Maintain records, liaise with other agencies, and attend meetings/training.
• Orient and assign duties to new staff, volunteers, and/or students as directed.

Competencies:

• Empathy
• Effective written and verbal communication
• Organization
• Critical thinking
• Active listening
• Self-care
• Cultural competence
• Patience
• Professional commitment
• Advocacy

Position Requirements:

• Diploma in a related human/social service field with one-year recent related experience or equivalent.
• Good working knowledge of domestic abuse and community resources.
• Ability to provide feminist-centered support with empathy and respect.
• Capacity to work independently and collaboratively.
• Skill in assisting individuals in crisis with non-judgmental services.
• Maintaining records and engaging in program evaluation.
• Standard First Aid Certificate and CPR level B.
• Successful completion of a criminal record check.

Why Work With Us? At the Kelowna Women’s Shelter, we are committed to providing a supportive and inclusive work environment where you can make a real difference in the lives of women and children in need. Join our passionate team and help us empower individuals and communities to thrive.

How to Apply: Please submit your resume and cover letter highlighting your relevant experience. We thank all applicants for their interest, however, only those selected for an interview will be contacted.

We acknowledge that the Kelowna Women’s Shelter is located on the ancestral, traditional and unceded territory of the Syilx Okanagan Nation.

Please visit our careers page to see more job opportunities.