Front Office Assistant / Mental Health Technician

Front Office Assistant / Mental Health Technician
Bloom Health Centers – Charlottesville, VA

Bloom Health Centers provides comprehensive mental health services including psychiatry, psychotherapy, Transcranial Magnetic Stimulation (TMS), Spravato treatment, and psychological testing. We are seeking a compassionate, organized, and driven professional to join our growing team in Charlottesville, Virginia.

This position combines front office responsibilities with clinical support for our TMS program. The ideal candidate is empathetic, detail-oriented, and comfortable interacting with patients while supporting both administrative and clinical workflows. Training and education related to TMS therapy will be provided; prior experience with TMS is a plus but not required.

Front Office & Administrative Support

• Answer incoming phone calls and emails in a professional and friendly manner

• Schedule and manage patient appointments

• Maintain and update patient charts using the electronic medical records system while ensuring confidentiality and HIPAA compliance

• Provide accurate information and support to patients

• Address patient concerns or grievances with empathy and professionalism

• Communicate and collaborate with members of the patient’s care team as needed

• Complete prior authorizations for prescriptions and refills as directed by providers

• Create fee forms and payment plans for out-of-pocket patient costs

• Participate in weekly meetings and support the continued growth of Bloom Health Centers

Mental Health Technician (TMS Services)

• Set up and operate TMS equipment according to established treatment protocols

• Administer TMS treatments as directed by clinical providers

• Engage in supportive clinical conversations with patients during treatment sessions

• Monitor patients during treatment and escalate urgent concerns such as suicidal ideation or adverse medical events when necessary

• Complete clinical documentation including patient notes, PHQ-9 scores, billing codes, and REMS reporting

• Participate in weekly patient rounds with the clinical team to review progress and care plans

• Communicate with patients via phone or email regarding treatment information, appointment changes, and account updates

• Support internal and external education and collaboration related to TMS services

• Perform additional duties as assigned by a supervisor

All team members must demonstrate sensitivity and responsiveness to the diverse values, beliefs, religions, nationalities, sexual orientations, and gender identities of our patients.

• High school diploma or GED required; Associate’s or Bachelor’s degree in psychology, healthcare administration, or a related field preferred

• Minimum 1 year of customer service, call center, direct patient care, or clinical experience

• Experience working with individuals experiencing depression or other mental health conditions preferred

• Ability to type at least 35 words per minute

• Strong organizational skills with the ability to maintain confidentiality

• Excellent communication skills, including speaking, reading, and writing in English

• Basic computer proficiency (Windows, Word, Excel, Outlook)

• Reliable transportation and ability to adhere to assigned shift schedule

• Must be organized, reliable, and professional

• Full-time

• Monday – Friday

• 8-hour shifts scheduled between 7:30 AM – 6:30 PM

• On-site in Charlottesville, VA

• No weekends

• $22 – $24 per hour, depending on experience and qualifications

• Medical, Dental, and Vision Insurance

• Company-provided Life Insurance

• Paid Time Off (PTO)

• Paid Holidays

• 401(k) with company match

• Promotion track and professional development opportunities

• Training and certification for TMS therapy

To learn more about our organization, please visit www.bloomhealthcenters.com.

• Resume

• Cover Letter (optional)

Job Type: Full-time
Medical Specialty: Psychiatry / Mental Health